From: Rehan Khan <[email-masked]>
To: Mohd Adil <[email-masked]>
Date: Sat, 29 Aug 2020 02:38:25 -0700 (MST)

Hi Shrouq, 

Thank you for contacting us. 
​ 
We sincerely apologize for the inconvenience caused. 
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As we can see that you have placed this order on Jul 31, 2020 and your order number is 6212779036. 

Standard delivery orders are usually delivered within 2-3 working days. 
We can see that your order has been delayed and we know that you are waiting for your shopping to arrive soon. Please be assured as we have now escalated this issue to our courier team regarding your delivery and they are closely working on it. Please allow us some time and we will get back to you as soon as possible. 

We thank you for your understanding and cooperation. 
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Feel free to ask any further queries in the future. 

Your friends, 
The Support Team