Subject: New Reply Received - Complaint: Returning online purchase
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 29 Aug 2020 05:11:33 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Complaint: Returning online purchase   Ticket comment <div dir="ltr">Ok thanks. But when will we get the refund for the returned items?<div><br></div>
<div>Also we gave an extra item to the pick up guy by mistake and we have contacted him and informed him. He was supposed to return it yesterday but hasn't yet. Pls let us know when that will be returned as well. Unless you can accept tat item and do a refund for that as well.</div>
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<div>Thanks</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Aug 25, 2020 at 10:54 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Ganesh,<br><br>Thank you for contacting us.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We sincerely apologize for the inconvenience caused.<br><br>As we can see that you have placed this order on Aug 16, 2020 and your order number is 9797858866.<br><br>We would like to inform you that as we have checked you've already raised a return request for your items. </div>
<div dir="ltr">Our courier partner will contact you regarding collect your return items and once the items will be collected so they will be delivered to the warehouse and after the quality check, you will receive your refund within 4-15 working days.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We've also shared your mobile number with our concern team and they will call you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Feel free to ask any further queries in the future.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends</div>
<div dir="ltr">The Support Team</div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<span style="color:rgb(20,24,35);font-family:helvetica,arial,sans-serif;font-size:14px;line-height:19.32px">And so long as we are imperatively told to do our duty, without knowing why we should do it, the vagueness of private judgment, the cruelty of social coercion will be the sole arbiters and the saint will be a worse enemy of virtue than the sinner. We see the philosopher wearing a crown of thorns and the fool robed in purple and fine linen: the artist drudging at a desk and the average driving his quill thro’ reams of innocent paper: we see genius thrust aside into the hedges and stupidity driving her triumphal chariot on the beaten paths of social existence.</span><br><div><span style="color:rgb(20,24,35);font-family:helvetica,arial,sans-serif;font-size:14px;line-height:19.32px"><br></span></div>
<div><span style="color:rgb(20,24,35);font-family:helvetica,arial,sans-serif;font-size:14px;line-height:19.32px">- Sri Aurobindo.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1415268