Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 Aug 2020 11:59:25 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Product information  Ticket comment <div>Hi </div>
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<div>Thank you for your cooperation, however I have not yet been contact by aramex for a refund ? </div>
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<br><div dir="ltr">Kind regards,<div>Sarah </div>
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<div>On 25 Aug 2020, at 3:58 pm, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Sarah,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We're sorry to hear that you didn't receive the complete item. Though rare this is really unfortunate that you had received a defective item in your recent purchase with us.  However, your case is a rare exception and we are truly sorry for the defective product you received. </div>
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<div dir="ltr">We've gone ahead and created a return request for the pyjama set. Our courier team will be in touch with you to coordinate a pickup of the item. Once the collection is done we will process a refund for the value of the item. </div>
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<div dir="ltr">Again, please accept our sincere apologies for this. In the meantime please logon to our website to get more items you like.</div>
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<div dir="ltr">Hope we are able to meet your expectations.</div>
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<div dir="ltr">​Feel free to write to us for any further assistance.</div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1406321