Subject: New Reply Received -
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 27 Aug 2020 17:29:44 +0000

Hi Rehan Khan,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Thanks dear splash company<div dir="auto">I really appreciate what you are doing. There is no problem at all but could you please just deliver the missing part to my location which is bule trousers order number : 6217013444</div>
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<div dir="ltr" class="gmail_attr">في الخميس، ٢٧ أغسطس، ٢٠٢٠ ١٠:٣٢ ص Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; كتب:<br>
</div>
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<div dir="ltr">
<div dir="ltr">Hi Abdul,<br>
</div>
<div><br></div>
</div>
<div dir="ltr">
<div>Thank you for shopping
with us.</div>
<div><br></div>
<div dir="ltr">We sincerely apologise for the inconvenience caused.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We would like to inform you that as you have received incomplete item so we request you please return the item and the amount will be refund to your card then you can place a new order for the same item. We rely on KSA's best courier partners to deliver the products to the customer. </div>
<div dir="ltr">However, in your case is a rare exception and we are truly sorry for the incomplete product you received. </div>
<div dir="ltr"><br></div>
<div dir="ltr">
In the meantime, an
exchange is not available at <a href="http://www.splashfashions.com" rel="noreferrer" target="_blank">www.splashfashions.com</a>. You can return online purchases through the
below three channels:
</div>
<div> </div>

<div dir="ltr">
· You can contact our customer support team on 800-1111027 to book a
return and to be notified of the refund amount based on our return policy.
</div>
<div>
· You can also book the return online. You can log into your
account and go to Order History. Click on "Order number". From that
page, you can see an option to return an item. Just click on the box and follow
the instructions.
</div>
<div dir="ltr">
· You can now drop off your return to any (Splash) store across the
KSA.
</div>
<div> </div>
<div>Here’s what you need
to do.</div>
<div> </div>
<div dir="ltr">
· Visit your nearest store: Wrap your returns in their original
shipping packaging and bring it along with your invoice to any (Splash) store in
the KSA.
</div>
<div>
· Hand over your return: An authorized staff member will take your
package and hand you an acknowledgement receipt. Please keep this safe.
</div>
<div>
· Receive your refund: After we check your returns, we'll process
your refund. If you’ve paid by cash, you can ask for a cash refund. It can also
be refunded to your My Credit account for online purchases. If you’ve paid by
card, you can receive a refund to your card.
</div>
<div>​<br>
</div>
<div dir="ltr">You can also inform us so we will raise a return request on your behalf.</div>
<div> </div>
<div>Don't forget to check
the returns policy first to see which products we don't take back. You have
within 14 days to do a return and a refund.</div>
<div> </div>
<div>Feel free to get in
touch with us for further assistance.</div>
<div> </div>
<div>
<div>Your friends,</div>
<div>The Support Team</div>
</div>
</div>
</div>

	

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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1413023