Subject: New Reply Received - Re: Order confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Aug 2020 14:40:21 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="auto">Hi sir<div dir="auto">Firts i want to return it.then after i place a new order. </div>
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<div>On Thu, 27 Aug 2020, 3:49 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Rahmath,</div></div>
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Thank you for getting in touch with us.</div>
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<br>As we can see that you have placed this order on Aug 23, 2020 and your order number is 6218165405.</div>
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<div dir="ltr">We would like to inform you that as we can see you've already raised a return request on Aug 26, 2020 so once the item will be delivered to the warehouse so after the quality check you will receive your refund within 4-15 working days to your card.</div>
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<div dir="ltr">But we can see that you want to exchange the shoe which you ordered from our website due to the sizing issue. <br>
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As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.<br>
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For online, we would recommend that you first return these shoes and then order a new one with the desired size.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
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<div>The Support Team</div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1426451