Subject: New Reply Received - Complaints. Return of goods.
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 25 Aug 2020 17:41:19 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Complaints. Return of goods.  Ticket comment <div dir="auto"><div>Dear. <div dir="auto"><br></div>
<div dir="auto">FYI</div>
<div dir="auto"><br></div>
<div dir="auto">Item ID</div>
<div dir="auto">161605423</div>
<div dir="auto">161774151</div>
<div dir="auto">161264629</div>
<div dir="auto">161598861</div>
<div dir="auto">160663126</div>
<div dir="auto">161710021</div>
<div dir="auto"><br></div>
<div dir="auto">These 6 items need to be returned.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div dir="auto"><br></div>
<div dir="auto">Sainul Abid </div>
<div dir="auto">0556578731</div>
<div dir="auto">0506578731</div>
<div dir="auto"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Aug 21, 2020, 2:30 PM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1400247</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1400247<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Rehan Khan : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sainul,<br>
</div>
<div><br></div>
<div dir="ltr">Thank you for contacting us.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We sincerely apologize for the inconvenience caused.<br><br>As we can see that you have placed this order on Mar 27, 2020 and your order number is 9774462645.</div>
<div dir="ltr"><br></div>
<div dir="ltr">​Please provide us the details of the items which you want to return so we can raise a return request for those items on your behalf.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We are looking forward to hearing from you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1400247