Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 Aug 2020 16:28:33 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
But the amount has been deducted from my bank. <br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
So when will i get a refund? <span id="ms-outlook-android-cursor"></span>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, August 25, 2020 2:57:15 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1418404] - Click &amp; Collect
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div>Hi Fatima,<br>
<br>
</div>
<div dir="ltr">
<div>Thank you for shopping with us.</div>
<div>
<br>
</div>
<div dir="ltr">We sincerely apologize for the inconvenience caused.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">As we can see that you have placed this order on Aug 23, 2020 and your order number is 8398989878.<br>
<br>
</div>
<div dir="ltr">We'd like to confirm that the order has not been placed successfully as the payment used has been unsuccessful.</div>
<div dir="ltr">
<br style="font-weight:inherit; box-sizing:inherit">
</div>
<div dir="ltr">Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the bank.<br style="font-weight:inherit; box-sizing:inherit">
</div>
<div>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br style="font-weight:inherit; box-sizing:inherit">
</div>
<div>
<br style="font-weight:inherit; box-sizing:inherit">
</div>
<div>Do place a new order again with us so we will be able to confirm &amp; deliver it to you.<br style="font-weight:inherit; box-sizing:inherit">
</div>
<div>
<br style="font-weight:inherit; box-sizing:inherit">
</div>
<div>Feel free to get in touch with us for further assistance.<br style="font-weight:inherit; box-sizing:inherit">
</div>
<div>
<br style="font-weight:inherit; box-sizing:inherit">
</div>
<div>
<div>Your friends,</div>
<div>The Support Team</div>
</div>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1418404