Subject: Ticket Assigned - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Aug 2020 08:45:37 +0000

Hi Rehan Khan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Click & Collect I ordered items from your site and after i did the online payment via Knet the webpage showed me an error eventhough, money was deducted from my account. 

After calling your customer service yesterday, i was told that the order has been placed and is awaiting verification from knet . This is the 8398989878 order number i got from them.

Till now i recieved no verification/confirmation through text or email about the processing of my order. 

How long does this process take ? And why did the issue arise in the first place?
Thank you https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1418404