Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 24 Aug 2020 07:24:13 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">
<div>Hello, </div>
<div dir="auto"><br></div>
<div dir="auto">Thank you for your prompt response. </div>
<div dir="auto"><br></div>
<div dir="auto">I would proceed with the return request however, there is no option to do so via your app for the items I mentioned. </div>
<div dir="auto"><br></div>
<div dir="auto">Please advise. </div>
<div dir="auto"><br></div>
<div dir="auto">Kind regards, </div>
<div dir="auto">Ana Kopilas<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Aug 22, 2020, 7:56 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Ana,<br><br>Thank you for getting in touch with us.<br>​<br>We are truly sorry to hear that you are not satisfied with the item you bought from our website. We would like to inform that we always work on providing best quality products to our customer. However, we see that you are not happy with your purchase. We would request you to raise a return request.<br>​<br>You can return online purchases through the below three channels:<br><br>You can contact our customer support team on (800-)‎) to book a return and to be notified of the refund amount based on our return policy.<br>You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.<br>You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1412907