Subject: New Reply Received - Re: You haven't collected order number 8397966446
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 Aug 2020 07:22:53 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Re: You haven't collected order number 8397966446  Ticket comment <div dir="ltr">
<div dir="ltr"><div class="gmail_default" style="font-size:large">
<div class="gmail_default">Dear Sirs, </div>
<div class="gmail_default">My order no. 8397966446 was collected by me but when I opened the package (at home) I note that it is not what I ordered online.  I have ordered a <i><font color="#0000ff">Bossini Chequered Midi A-line dress with pocket detail - Grey colour</font></i> and I received a black outfit, which is not what I ordered.  Please take immediate action in this regard and advise. </div>
<div class="gmail_default">I am truly disappointed and will not be comfortable to order on line, if I have to go to the store and return the wrong item. </div>
<div class="gmail_default">Awaiting your response, </div>
<div class="gmail_default">G. Mascarenhas. </div>
<div class="gmail-yj6qo gmail-ajU" style="outline:none;padding:10px 0px;width:22px;margin:2px 0px 0px;font-size:small"><br class="gmail-Apple-interchange-newline"></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Aug 21, 2020 at 7:01 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<u></u>

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										Pick it up in-store now
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												<td colspan="2" style="padding:15px 0px 0px">Download
													our apps now</td>
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<span>
													<a href="https://www.babyshopstores.com/kw/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_KW_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Babyshop</a></span>
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													<a href="https://www.lifestyleshops.com/kw/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_KW_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Lifestyle</a></span>
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													<a href="https://www.splashfashions.com/kw/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_KW_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Splash</a></span>
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													<a href="https://www.shoemartstores.com/kw/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_KW_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Shoe Mart</a></span>
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													<a href="https://www.centrepointstores.com/kw/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_KW_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Offers</a></span>
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													<a href="https://www.centrepointstores.com/kw/en/search?q=badge.title.en%3AClearance&amp;clr=true%26utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_KW_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Clearance</a></span>
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<div style="font-family:Helvetica,Arial,sans-serif;font-size:24px;margin:0px;padding:0px;text-align:left;font-weight:bold;color:rgb(32,32,32);line-height:32px">You haven't collected your order yet.</div>
                            <div style="font-family:Helvetica,Arial,sans-serif;font-size:16px;margin:0px;padding:10px 0px 0px;line-height:22px;text-align:left;font-weight:normal;color:rgb(32,32,32)">Hi GERTRUDE MASCARENHAS, your order number <span style="color:rgb(0,185,229)"><a href="https://www.centrepointstores.com/kw/en/my-account/order/8397966446?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_KW_en" style="color:rgb(0,185,229);text-decoration:none" target="_blank" rel="noreferrer">8397966446</a></span> is still waiting for you at the following store. </div>
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                                                                                 <h4 style="margin:0px;font-weight:normal;font-size:16px">Collect your order from:</h4>
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<img src="https://i1.lmsin.net/website_images/ae/icons/ic-click-and-collect.png">
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	                                                                                                    																															<span style="text-transform:capitalize">Centrepoint</span>,
																											 																																																										<span style="text-transform:capitalize">Salem Al Mubarak, block 3, Street 101</span>
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                                                                                                        <h6 style="margin:10px 0px 3px;font-size:12px;color:rgb(146,151,158);font-weight:normal">Address :</h6>
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                                                                                                        <div style="margin:0px;font-size:14px;line-height:18px;padding-right:40px">
                                                                                                        																													Salem Al Mubarak, block 3, Street 101, 
																											 																		                                   	 																		                                   	 	 101,
																		                                   	 																		                                   	 																		                                   	 																		                                     	Salmiya,
																		                                     																		                                     																		                                     	Hawally,
																		                                     																		                                      																		                                     	Kuwait
																		                                     																		                                     																											 																		                                     	<br>
																													Phone Number: 965-5664-7446
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	                                                                                                        <div style="margin:0px;font-size:14px">Sunday - Saturday (10.00AM - 06.00PM)</div>
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	                                                                                                        <a href="https://www.google.com/maps/dir/Current+Location/Salem%20Al%20Mubarak,%20block%203,%20Street%20101,%20101,%20Hawally,%20Hawally,%20Salmiya,%20Kuwait?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_KW_en" style="color:rgb(0,185,229);font-size:12px;font-weight:bold;text-decoration:none;margin:20px 0px 0px;display:inline-block" target="_blank" rel="noreferrer"><img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/ic-directions.png" style="vertical-align: middle; padding-right: 5px">Get Directions</a>
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																																			                                      													                                      Payment Method:  <br>
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<div style="margin:0px;text-align:left;font-family:Helvetica,Arial,sans-serif;font-size:16px;line-height:25px;color:rgb(36,36,40)">
																																																<img src="https://i1.lmsin.net/website_images/ae/emails/icons/logo-visa.png" alt="visa" style="width: 100%; max-width: 60px; margin: 10px 20px 0px 0px; vertical-align: sub"><br>
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<div style="font-size:14px;margin:6px auto">
																                                    xxxx xxxx xxxx 6168 <br>
																									GERTRUDE MASCARENHAS
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                                                        <div style="line-height:22px;font-size:16px;margin:0px">Please collect it before AUGUST 25th, 2020, as your order will be returned to our warehouse after that time. Don't forget to carry your identification and a copy of your order confirmation email or text message. </div>
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							<td width="28%" style="padding-left:15px" align="left"><div style="font-size:15px;color:rgb(32,32,32);padding:0px;line-height:20px;margin:0px">Items</div></td>
							<td width="40%" style="padding-left:15px" align="left"><div style="font-size:15px;color:rgb(32,32,32);padding:0px;line-height:20px;margin:0px">Description</div></td>
							<td width="30%" align="right" style="padding-right:10px"><div style="font-size:15px;color:rgb(32,32,32);padding:0px;line-height:20px;margin:0px">Shipped Quantity</div></td>
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											     											    <a href="https://www.centrepointstores.com/kw/en/p/161658378?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_KW_en" style="text-decoration:none;padding:5px" target="_blank" rel="noreferrer">
												    																												<img src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/523628050990-523628050990-SPAW19090619_01-150.jpg" alt="" style="height: auto; vertical-align: top; width: 150px; padding: 20px 0px 0px; max-width: 135px">
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									       <strong> SPLASH </strong>
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									        <br>
									    									      <strong> Bossini Chequered Midi A-line Dress with Pocket Detail </strong>
									    									        <br>
									     										     											     											         <span style="line-height:22px;font-size:14px;color:rgb(61,70,72);font-weight:300">Color: Grey</span> 
											        	  
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											         												      												         <span style="line-height:22px;font-size:14px;color:rgb(61,70,72);font-weight:300">
												          
												           																		        	      Size: 
																		        	     																		        	     L

												          
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								       		1
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		<td style="padding:0px 0px 15px 15px;font-size:15px;font-weight:700;text-align:left;color:rgb(36,36,40)"><span>Need help? Get in touch</span></td>
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										<a href="mailto:[email-masked]?Body=Contacted" style="border:0px;margin:0px;padding:0px;text-decoration:none" target="_blank" rel="noreferrer">
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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											<div style="margin:0px;padding:0px;line-height:20px">Reach out in 140 characters! We are <strong>@centrepointme</strong>.</div>
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										<td><img alt="call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width="38"></td>
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<strong>Call us on 18-00-871.</strong> <br>7 days a week, 24 hours a day</div>
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							<a href="https://www.centrepointstores.com/kw/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_KW_en" style="text-decoration:none;color:rgb(132,132,131)" target="_blank" rel="noreferrer">Privacy Policy</a>  |
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1415392