Subject: New Reply Received - Return request for Order #6213260249 02 Aug 2020 - 04:03 PM
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 22 Aug 2020 13:38:59 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Return request for Order #6213260249 02 Aug 2020 - 04:03 PM  Ticket comment <div>Hi </div>
<div>Thanks for responding. The delivery address is as follows:</div>
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<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1">Ajmal Abdulwakil </span></div>
<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1">Omrania and Associates office, </span></div>
<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1">The Elite Plaza, </span></div>
<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1">Riyadh As Sulimaniyah </span></div>
<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1">Mobile Number: +966 536699299</span></div>
<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1"><br></span></div>
<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1"><br></span></div>
<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1">The above is also the default address provided in the app. Kindly contact the above mentioned number for further clarifications.</span></div>
<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1">Thanks and Regards</span></div>
<div dir="ltr"><div><font style="background-color: rgba(255, 255, 255, 0)"><font>Anjali Rengan</font></font></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 22 Aug 2020, at 3:28 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1400857</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1400857<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Rehan Khan : </div>
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<div dir="ltr">Hi Anjali,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We apologise for the inconvenience faced. We strive to maintain a high level of quality and this was one time we fell short of your expectations.</div>
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<div dir="ltr">A return request has been raised however the pickup could not be completed due to an incorrect address.</div>
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<div dir="ltr">We would request you to provide us with an updated address from where our team can collect the damaged item.</div>
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<div dir="ltr">We look forward to hearing from you.<br><br>Your friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1400857