Subject: New Reply Received - Refund Request
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Aug 2020 15:53:11 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Refund Request  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
I'm not sure what you mean by "the amount has been reversed back into the account" when there has been no refund in my account at all. </div>
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<span style="color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif; font-size: 12pt">I called the bank the very moment it happened and the bank agent informed me that refund should be from the </span><u style="font-size: 12pt; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit">MERCHANT's
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<span style="font-size: 12pt; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit">During my second last call, you agent clearly informed me that the amount would be refunded back to my account by the 16th
 of August.</span>
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<span style="color: rgb(200, 38, 19)">Please expedite and fix the issue ASAP</span>. It has been pending for so long.</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, August 21, 2020 3:29 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1288927] - Refund Request
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<div dir="ltr">Hi Mariam,<br>
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Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused.</div>
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<div dir="ltr">As we can see that you have placed this order on Jul 5, 2020 and your order number is 8391035627.<br>
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<div dir="ltr">We'd like to confirm that the order has not been placed successfully as the payment has been unsuccessful.<br>
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Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the bank.<br>
The transaction was not captured, so the amount was reversed back to the account so please check, but still you did not receive the refund so simply reply back to us, we'll fix the issue.<br>
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Feel free to get in touch with us for further assistance.<br>
<br>
Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1288927