Subject: New Reply Received - RE: Item Not Delivered
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 19 Aug 2020 11:02:57 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  RE: Item Not Delivered  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">FYI …</div>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;background:yellow;mso-highlight:yellow'>Hi,</span><span style="background:yellow;mso-highlight:yellow"> </span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;background:yellow;mso-highlight:yellow'>The Task Number SCTASK0189124 for Request RITM0129698 has been moved to state Pending Vendor Action.</span><span style="background:yellow;mso-highlight:yellow"></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;background:yellow;mso-highlight:yellow'>Task Short description: GDMS Scheduler - load Data</span><span style="background:yellow;mso-highlight:yellow"></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;background:yellow;mso-highlight:yellow'>Task Description: Order 6203471341 Data record not found in GDMS,<br>
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Dear IT team,<br>
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Please check &amp; confirm, mentioned order 6203471341 data record not found in GDMS.<br>
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Note: - customer insisted delivery as soon as possible . </span><span style="background:yellow;mso-highlight:yellow"></span>
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<strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;background:yellow;mso-highlight:yellow'>2020-08-19 14:52:57 GST - Ashwini Bhat</span></strong><sup><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;background:yellow;mso-highlight:yellow'>
 Additional comments</span></sup><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;background:yellow;mso-highlight:yellow'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;background:yellow;mso-highlight:yellow'>Jira tickect is raised with Hybris, as order not flown from hybris to GDMS<br>
Once we get a response from Hybris team, we will revert</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'></span>
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<div class="MsoNormal"><b><i><u><span style='font-size:16.0pt;font-family:"Aparajita",sans-serif;color:#1F3864'>Regards
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<div class="MsoNormal"><b><i><u><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#1F497D'>Sanjeev Ghale
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#777777'>BS-Nursery Furniture
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<b><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#777777'>Tel</span></i></b><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#777777'>: +966 (13)8925326
<b>Mobile</b>: +966 594349419</span></i><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#1F497D'><br>
</span></i><b><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#777777'>Email</span></i></b><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#777777'>:
</span></i><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#767171'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></i>
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#777777'>Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia”</span></i></div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><i><span style="color:windowtext;text-decoration:none"><img width="192" height="44" style="width:2.0in;height:.4583in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzODc2Nzg5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wRGDrOpN6F8ErlbDS2V5F6WI2Lqpbhxji-BUQcBsmnA" alt="cid:[email-masked]"></span></i></a><img width="168" height="58" style="width:1.75in;height:.6041in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzODc2Nzg5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.c5dgnyqA6A_jFcIzy4YSKGoftiIQ4euwvqzaQ9n09Eo" alt="babyshop.jpg"><i></i>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzODc2Nzg5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.h8yBPtnz8R1cub9DEO3q6hb9vksZILWomsKHbe3G6kg" alt="cid:[email-masked]"></span></i></a><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span></i><a href="@LandmarkArabia" rel="noreferrer"><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzODc2Nzg5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IMmW0KPM19Jls7ZhuYi6EKj_b6YMP6I3YmdAjTQAzDg" alt="cid:[email-masked]"></span></i></a><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span></i><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><i><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzODc2NzkwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gRP6wh2BU0JDgiK-9IFp6qvkerx0rU8OZVBw7SHRopU" alt="http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png"></span></i></a><i></i>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Bsdm Nurserywh <br>
<b>Sent:</b> Tuesday, August 18, 2020 11:13 AM<br>
<b>To:</b> Centrepoint Raka &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; [email-masked]; [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ramesh Viswanadhan &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Anwar Abdullah &lt;[email-masked]&gt;; Sachin Maheshwari &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Item Not Delivered<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Below mentioned ECOM order not showing Any record in GDMS . </div>
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<div class="MsoNormal">Note:- SR already raise to IT  service (<span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>RITM0129698)
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;background:yellow;mso-highlight:yellow'>Dear Siva Subramanian,</span><span style="background:yellow;mso-highlight:yellow"> </span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;background:yellow;mso-highlight:yellow'>The Request Number RITM0129698 has been registered and awaiting approval.</span><span style="background:yellow;mso-highlight:yellow"></span>
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</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;background:yellow;mso-highlight:yellow'>The Request Description: Order 6203471341 Data record not found in GDMS,<br>
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Dear IT team,<br>
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Please check &amp; confirm, mentioned order 6203471341 data record not found in GDMS.<br>
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Note: - customer insisted delivery as soon as possible . </span><span style="background:yellow;mso-highlight:yellow"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;background:yellow;mso-highlight:yellow'>The Request Short description: GDMS Scheduler - load Data</span></div>
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<div class="MsoNormal"><b><i><u><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#1F497D'>Sanjeev Ghale
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#777777'>BS-Nursery Furniture
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<b><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#777777'>Tel</span></i></b><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#777777'>: +966 (13)8925326
<b>Mobile</b>: +966 594349419</span></i><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#1F497D'><br>
</span></i><b><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#777777'>Email</span></i></b><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#777777'>:
</span></i><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#767171'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></i>
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",sans-serif;color:#777777'>Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia”</span></i></div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><i><span style="color:windowtext;text-decoration:none"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzODc2Nzg5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wRGDrOpN6F8ErlbDS2V5F6WI2Lqpbhxji-BUQcBsmnA" alt="cid:[email-masked]"></span></i></a><img width="168" height="58" style="width:1.75in;height:.6041in" id="Content_x0020_Placeholder_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzODc2Nzg5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.c5dgnyqA6A_jFcIzy4YSKGoftiIQ4euwvqzaQ9n09Eo" alt="babyshop.jpg"><i></i>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzODc2Nzg5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.h8yBPtnz8R1cub9DEO3q6hb9vksZILWomsKHbe3G6kg" alt="cid:[email-masked]"></span></i></a><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span></i><a href="@LandmarkArabia" rel="noreferrer"><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzODc2Nzg5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IMmW0KPM19Jls7ZhuYi6EKj_b6YMP6I3YmdAjTQAzDg" alt="cid:[email-masked]"></span></i></a><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span></i><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><i><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzODc2NzkwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gRP6wh2BU0JDgiK-9IFp6qvkerx0rU8OZVBw7SHRopU" alt="http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png"></span></i></a><i></i>
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<b>From:</b> Centrepoint Raka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, August 18, 2020 11:09 AM<br>
<b>To:</b> Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ramesh Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anwar Abdullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Item Not Delivered</div>
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<div class="MsoNormal"><span style="color:#1F497D">Dear Team</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Kindly let us know the delivery schedule because we have to inform customer regarding.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Abdul Razak</span></div>
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<b>From:</b> Mohd Imran <br>
<b>Sent:</b> Tuesday, August 18, 2020 9:55 AM<br>
<b>To:</b> Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anwar Abdullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Raka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Item Not Delivered</div>
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<div class="MsoNormal">Hi <a id="OWAAM5DC800853C5F4D44B3BCCA2F27491634" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bsdm Nurserywh</span></a>,</div>
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<div class="MsoNormal">Please check and dispatch the item.</div>
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<div class="MsoNormal">Item Code: 158533901</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Imran</div>
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<b>From:</b> Centrepoint Raka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 17, 2020 7:03 PM<br>
<b>To:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anwar Abdullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Item Not Delivered</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Please find the below customer order details. Customer received his orders but one item is not yet delivered to customer. So, kindly check &amp; confirm the current status.</div>
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<div class="MsoNormal">Order No. :- 6203471341</div>
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<div class="MsoNormal">Customer Name :- Mr. Mubarak Al Dossary<u></u>
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<div class="MsoNormal">Contact No. :-  0597538883/0549181848</div>
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<div class="MsoNormal">Item Code: 158533901</div>
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<div class="MsoNormal">Description : Junior Capri baby Crib</div>
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#006FC9;background:white'>Thanks &amp; Regards,
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>Abdul Razak</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>0572302337</span></div>
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>21085</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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