Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Mar 2020 13:31:34 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">What kind of accounting principles have been applied to this refund? Can you please explain why a product costing 42.5 will be refunded with 28.2 ?<div dir="auto"><br></div>
<div dir="auto">Genuinely confused customer </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Mar 17, 2020, 1:18 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Ayisha,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused. </div>
<div dir="ltr"><br></div>
<div dir="ltr">We would like to inform you that we've escalated to the courier team regarding to collect your return item and also raise a refund request for your returned item. We'll inform you if there will be any new information. </div>
<div>
<div>Please allow us some more time and we will get back to you as soon as possible.</div>
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<div>Feel free to ask any further queries in the future.</div>
<div>​</div>
<div>Your friends,</div>
<div dir="ltr">The Support Team</div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043096901032'>Screenshot_20200318-162657_OfficeSuite.jpg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043096901036'>Screenshot_20200318-162930_Gmail.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/517219