Subject: New Reply Received - Fw: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Mar 2020 04:29:42 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Fw: Your products are on the way  Ticket comment <div class="ydp14652758yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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        <div>Hi there, I am still waiting on this.</div>
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<div>I am needing this to be sorted asap as my window for returns is getting smaller here so please can this be sorted today? </div>
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<div>Thanks Imogen</div>
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<div>On Monday, March 16, 2020, 03:28:31 PM GMT+4, Max &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Imogen,</div>
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<div>Thank you for contacting us. </div>
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<div dir="ltr">We are truly sorry to hear that our courier team failed to pick up the items from you. </div>
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<div dir="ltr">This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle-free process. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.<br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/530143