Subject: New Reply Received - Change of shoe size in my last order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Feb 2020 09:59:55 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Change of shoe size in my last order  Ticket comment <div dir="auto">Ok please confirm me the delivery status when i can collect them. Because i want it even get exchanged before friday and for that you have to help me to locate the store where they r available? </div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Feb 24, 2020, 10:42 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Ruhi,<br><br>
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<div dir="ltr">Thank you to contacting us.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused.</div>
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<div dir="ltr">As we can see that you have placed this order on Feb 22, 2020 and your order number is 9771023929.<br><br>We would like to inform you that once the order has been placed so we are not able to make any changes in your order.</div>
<div dir="ltr">However, we suggest you that please accept your order and then you can exchange with any Shoemart store for your suitable size.</div>
<div dir="ltr">​<br>
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<div dir="ltr">As per the policy, we do not offer online exchange of any items. </div>
<div dir="ltr">So we advice you to visit any nearby Shoemart store and get it exchanged from the store the same item is physically available in the store.<br><br>For online, we would recommend that you first return these shoes and then order a new one with the desired size.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Feel free to ask any further queries in future.</div>
<div dir="ltr">​</div>
<div dir="ltr">Your Friends</div>
<div dir="ltr">The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/479609