Subject: New Reply Received - Worse customer service ever for returning
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 24 Feb 2020 07:34:00 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Worse customer service ever for returning   Ticket comment <div>I need to exchange the size of the white one</div>
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<br><div dir="ltr">Marwa Fairooz</div>
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<div>On Feb 23, 2020, at 1:39 PM, Shoemart &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Marwa,<br><br>Thank you for your prompt reply.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused.</div>
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<div dir="ltr">As per the policy, we do not offer online exchange of any items but as store refuse to exchange the item so we can simply return your item and amount will be refund within 3-14 working days to your card.</div>
<div dir="ltr">Once your amount will be refund so you can place a new order with suitable colour.</div>
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<div dir="ltr">So please inform us that can we raise a return request for your item(KangaROOS Women's Textured Low Top Lace Up Running Shoes).</div>
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<div dir="ltr">We are looking forward to hearing from you.</div>
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<div dir="ltr">Your Friends</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/471250