Subject: New Reply Received - Why the order cancelled?
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 22 Feb 2020 09:31:47 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Why the order cancelled?  Ticket comment <div><div dir="auto">Dear team,</div></div>
<div dir="auto"><br></div>
<div dir="auto"> New order has been placed means what? Should i receive the selected items  before 23rd and i could pay by cash in person or the order has been cancelled entirely.kindly let me know</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 22 Feb 2020 at 9:29 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Mushthaq,<br><br>
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<div dir="ltr">Thank you for contacting us.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We sincerely apologise for the inconvenience caused.<br style="font-weight:inherit;box-sizing:inherit"><div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div dir="ltr">We'd like to confirm you that order has not been placed successfully as the payment from your card used has been unsuccessful.<br style="font-weight:inherit;box-sizing:inherit">
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<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br style="font-weight:inherit;box-sizing:inherit">
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<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br style="font-weight:inherit;box-sizing:inherit">
</div>But new order has been placed by the system with the same items and the order number is 9770919306.<br style="font-weight:inherit;box-sizing:inherit"><div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>Feel free to get in touch with us for further assistance.<br style="font-weight:inherit;box-sizing:inherit">
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<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div><div>Your friends,</div></div>
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<div>The Support Team </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/474474