Subject: Re: Product Information / 6463111732
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, [email-masked]
Date: Fri, 21 Feb 2020 08:12:49 -0700 (MST)

Hi Team, 

Problem statement : Return WWD 
Order Date : Jan 29, 2020 
Order ID: 6463111732 
Item ID : 162180627 - - Geoby Stroller with Canopy 
Tracking ID: 00000080003671674 

Issue Description: Customer said on website it is mention that the child weight is maximum 25kg but the packaging box said 9kg only. 
Assistance required : The customer is requesting us to return the item and refund him as long as there is mismatch between the item and the description on the website. 

So please do the needful with this issue. 

Regards 
Shakeeb 

From: "Rehan Khan" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 21 February, 2020 12:25:05 
Subject: Product Information / 6463111732 

Hi Team, 

Customer placed a order for WWD item and he received box where is mention the weight of the child is 9 kg but on website it mention that the weight of the child is 25 kg. 
So we escalated to WWD team regarding the information of this item but did not receive any response regarding the information. 

So please do the needful and inform us. 

Order number - 6463111732 
Ticket number - 441798 

Regards 
Rehan