Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Feb 2020 12:28:49 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  My Account  Ticket comment <div><div dir="auto">hi</div></div>
<div dir="auto">when i will received my order? </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Feb 18, 2020 at 4:03 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">​Hi Mohammed,<br><br>Thank you to ​for your prompt reply.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We sincerely apologise for the inconvenience caused.<br><br>As we can see that you have placed this order on Feb 17, 2020 and your order number is 7670537683.<br><br>We would like to inform you that when order has been placed so we are not able to make any changes in the order.</div>
<div dir="ltr">But as we have check that your order status still is SUBMITTED_TO_WAREHOUSE so you can cancel your order and place a new order with the additional item.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Also please note your transaction has only been authorized and not captured yet. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br><br>The transaction is not captured, it will be reversed back to the card within 3-14 working days, if you will cancel your order.</div>
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<div dir="ltr">Feel free to ask any further queries in future.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/467696