Subject: Status show picked up but customer claim not picked / 9770233893
From: Rehan Khan <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Wed, 19 Feb 2020 22:55:46 -0700 (MST)

Hi Team, 

Customer has placed his order on Feb 14, 2020. 
Order status shows that order has been picked up but customer claim that order has not been picked up by him and when he visit to the store so store said that your order has not been received yet. 

We escalated to the store and they replied that ''Item is in the store ,we tried to contact the customer but the mobile is invalid''. 
So we asked to the customer to provide us correct mobile number and escalated to the store with the correct mobile number but store did not replied us and within this period of time customer again visit to store and now store again said to the customer that your order has not been received yet. 

So please do the needful. 

Order number - 9770233893 
Ticket number - 465854 
Correct mobile number - 0567295212 

We are looking forward to hearing from you. 

Regards 
Rehan