Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Feb 2020 03:17:47 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Returns  Ticket comment <div>Thanks so much for your respond. Can you call the attention of your staff in riyadh gallery centerpoint one filipino who is in charge to click n pick coz he is insisting that can not be exchange only return and refund it. This is my question why you can not replace it which its not my fault upon i recieved my items its damage broken all the glass with your staff witness on it. Then they return it back and refund for me even without my knowledge and he just give me the receipt. All i know can be exchange the items to the same items which is not damage. Thanks really its not a big deal for it but as customer it gives us frustration. <br><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 17 Feb 2020, at 4:40 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Fatima,</div>
<div>
<br> </div>
<div dir="ltr">Thank
you for your prompt reply.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We sincerely apologise for the inconvenience caused.</div>
<div dir="ltr"><br></div>
<div>Currently,
you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14
days from the collection/delivery date providing that the item is available in
the store.</div>
<div> </div>
<div>Wrong
products delivered cannot be exchanged, however, a return and refund can be
done.</div>
<div> </div>
<div>You
can return online purchases through the below three channels:</div>
<div> </div>
<div dir="ltr">You
can contact our customer support team on (800-1111027)‎ to book a return and to be
notified of the refund amount based on our return policy.</div>
<div> </div>
<div>You
can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and
Lifestyle stores. Wrap your items in their original shipping packaging and
bring it along with your invoice and or provide the order number to the store
staff in the absence of an invoice.</div>
<div> </div>
<div>You
can also book the return online. You can log into your account and go to Order
History. Click on "Order number". From that page, you can see an
option to return an item. Just click on the box and follow the instructions.</div>
<div> </div>
<div>Feel
free to get in touch with us for further assistance.</div>
<div> </div>
<div>Your
friends,</div>
<div>The Support Team</div>
<div></div>
</div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/465862