Subject: New Reply Received - Order# 6465043519
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 17 Feb 2020 06:20:54 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Order# 6465043519  Ticket comment <div>
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<div dir="auto">HI,</div>
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<div dir="auto">Below is the screenshot that you have received my payment of 60 SAR but no refund yet.</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NzkyODQzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JTUHS0Y0oss-G7unsu66qqUAoYmfbXVEBEdp_UXjIIQ" style="max-width: 100%"></div>
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<div dir="auto">I don’t understand why my order was cancelled and why I am not fully refunded. If I had known this before, I would have not use my credit card to order online with your shop. With this incident, I will no longer order online with you and I’ll be happy if you could refund me the remaining amount the soonest.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Feb 17, 2020 at 9:08 AM MAC Garganera &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><div dir="auto">Sorry, what bank statement and transaction history do you need? Screenshot?</div></div>
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<div dir="ltr" class="gmail_attr">On Mon, Feb 17, 2020 at 8:33 AM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mac,<br><br>Thank you to contacting us.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused.</div>
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<div dir="ltr">As we have check your amount has been refunded but if you have not received your amount so please provide us the bank statement and transaction history so we can further assist you.</div>
<div dir="ltr">Please understand that, the 7.5 SAR voucher amount is non-refundable so you are not able to receive that amount.</div>
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<div dir="ltr">We are looking forward to hearing from you.</div>
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<div dir="ltr">​Your Friends</div>
<div dir="ltr">The Support Team</div>
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</div>-- <br><div dir="ltr">Thank you. <br><br><br>MAC Garganera </div>
</blockquote>-- <br><div dir="ltr" class="gmail_signature">Thank you. <br><br><br>MAC Garganera </div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043087928435'>IMG_0082.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/459476