Subject: Ticket Assigned - Conversation with missrizwan
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 16 Feb 2020 10:49:48 +0000

Hi Rehan Khan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with missrizwan missrizwan                             09:31 PM, 13th Feb                     missrizwan                    Assalamoalaikum I want to place order for blue cot           09:31 PM, 13th Feb                     missrizwan                    when I added it to the cart the color description shows purple. And where the picture is purple it says blue           09:32 PM, 13th Feb                     missrizwan                    so which cot is actually going to be blue?           09:32 PM, 13th Feb                     missrizwan                    I talked to customer service and they said to send screenshot and ask           09:33 PM, 13th Feb                     missrizwan                    And since it can’t be exchanged please guide me           09:33 PM, 13th Feb                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           09:35 PM, 13th Feb                     missrizwan                    I’ve sent my query above           09:36 PM, 13th Feb                     missrizwan                    Assalamoalaikum I want to place order for blue cot.           09:37 PM, 13th Feb                     missrizwan                             09:38 PM, 13th Feb                     missrizwan                    Which one should I select?           09:38 PM, 13th Feb                   Shivani                    Please allow me a moment to check.           09:39 PM, 13th Feb                     missrizwan                    the one with blue picture says purple and the one with purple picture says blue           09:39 PM, 13th Feb                     missrizwan                    sure           09:39 PM, 13th Feb                   Shivani                    Thank you for holding up            09:42 PM, 13th Feb                   Shivani                    We can see that and we will forward this case to our concern and ask them to update on this.           09:42 PM, 13th Feb                   Shivani                    We sincerely apologies for the inconvenience caused to you.           09:43 PM, 13th Feb                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           09:43 PM, 13th Feb                     missrizwan                    So which one should I place the order for if I want blue color?           09:43 PM, 13th Feb                     missrizwan                    It might go out of stock till they update it           09:43 PM, 13th Feb                     missrizwan                    [email-masked]           09:44 PM, 13th Feb                   Shivani                    We are sorry but we can not inform you at this time.           09:44 PM, 13th Feb                   Shivani                    Thank you for your patience.           09:44 PM, 13th Feb                     missrizwan                    Ok how soon can I expect an email update?           09:44 PM, 13th Feb                   Shivani                    However, you can visit the store and check the colour of the item.           09:45 PM, 13th Feb                   Shivani                    We will update you soon.           09:45 PM, 13th Feb                     missrizwan                    will I get extra 10% discount in store?           09:45 PM, 13th Feb                   Shivani                    We are sorry to inform you that the store and online offer may be vary and we do not have any information regarding the store stock and offers           09:46 PM, 13th Feb                     missrizwan                    Alright           09:47 PM, 13th Feb                   Shivani                    You can simply visit the store and check the colour  and place order online.           09:47 PM, 13th Feb                   Shivani                    Take the item ids of the item with you 162030110 and 162030109           09:49 PM, 13th Feb                   Shivani                    Is there anything else I can help you with?            09:49 PM, 13th Feb                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:51 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/461530