Subject: New Reply Received - Return item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 16 Mar 2020 09:27:14 +0000 (UTC)

Hi Rehan Khan,  The customer has responded to the ticket.  Return item  Ticket comment <div>Hello</div>
<div>I cannot exchange it to other item too?<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 16 Mar 2020, at 11:29 AM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Moza,</div>
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<div dir="ltr">Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
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<div dir="ltr">As per the policy, (Delta Abby Toddler Bed) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </div>
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<div>Please refer to the below link for any further information on non-returnable items:</div>
<div>​<a href="https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#" rel="noreferrer">https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#</a><br>
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<div dir="ltr">Feel free to ask any further queries in the future.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/529667