Subject: New Reply Received - My Account
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 02 Mar 2020 06:19:59 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="ltr">Dear Shoemart Team , <div><br></div>
<div>I have contacted my bank and they confirmed me that this amount was also captured. please find the attached statement of mine with my conversation with the bank. Kindly look into the matter in detail and do confirm me as soon as possible before i open a dispute against you. </div>
<div><br></div>
<div>Regards, </div>
<div>Madiha </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 27 Feb 2020 at 12:50, Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Madiha,<br><br>Thank you for contacting us.</div>
<div><br></div>
<div dir="ltr">We sincerely apologise for the inconvenience caused.</div>
<div dir="ltr"><br></div>
<div dir="ltr">As we can see that you have placed this order on Dec 30, 2019 and your order number is 9765754443.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We would like to inform you that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank and the captured means the amount we have received.<br><br>Your transaction was not captured, so it was reversed back to your card. It means your amount has been refund back so please check with your bank.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Feel free to ask any further queries in future.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Your Friends</div>
<div dir="ltr">The Support Team</div>
</div></div>

	

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Attachments :
1. <a href='http://helpae.shoemartstores.com/helpdesk/attachments/2043091967530'>Untitled.png</a><br />2. <a href='http://helpae.shoemartstores.com/helpdesk/attachments/2043091967531'>Untitled.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/489997