Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 01 Mar 2020 07:45:21 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">How many days more??? Same email i am receiving. Please refund for the order which is not collected yet. And you collect whenever you want<div dir="auto"> </div>
<div dir="auto">This is so annoying i am not going to use max.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 1 Mar 2020, 10:55 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Heena,</div>
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<div dir="ltr">Thank you for getting in touch with us.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused.</div>
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<div dir="ltr">We would like to inform you that the amount has been refunded for your order 9770429923.</div>
<div dir="ltr">And as we have checked your item still not collected from the order 9770197437.</div>
<div dir="ltr">This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.</div>
<div><br></div>
<div dir="ltr">We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.</div>
<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/475116