Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Mar 2020 04:04:41 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Dear Centerpoint</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thank you for attending to this; however, I only received the four items of shoes not the 12 items of clothes. I only received one plastic bag containing the
 shoes. The guy from Centerpoint in The Mall, WTC told me that it was just one plastic bag and that all items are inside the bag. BUt when I opened the bag at home, it only contains the shoes. Could it be that there is another bag for the clothes that the man
 did not gave me? Please investigate this further as I trusted the guy from your branch and did not open the plastic bag in-front on him.
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Jennifer</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>0565584574</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, February 28, 2020 3:47 PM<br>
<b>To:</b> Jennifer Calpo &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#492192] - Click &amp; Collect</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Jennifer,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologise for the inconvenience caused.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>As we can see that you have placed this order on Feb 22, 2020 and your order number is 9770972728.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>After checking your order, we found out that your order has been delivered completely, including all 16 items.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>But If you still believe that the item is missing please contact us again.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please feel free to contact us if you have any further questions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>492192:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/492192