Subject: New Reply Received - Order No. 9771156137 - Car Seat Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Feb 2020 06:05:51 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Order No. 9771156137 - Car Seat Refund  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Dear Support Team,<br>
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Since i have heard nothing over the matter from your side so would be compelled to raise the matter to consumer court, which i shall be doing by day end today.<br>
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Hope they can better assist me better over it.<br>
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Regards,<br>
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Umar jalil<br>
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<div>From: Umar Jalil &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, February 27, 2020 6:43:49 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#489735] - Order No. 9771156137 - Car Seat Refund
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Dear Support Team, <br>
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1. Its not used at all. <br>
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2. Its in original packing. <br>
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Further; <br>
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Why the product description is incorrectly stated to be 0+ months with no maximum limit ?
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Why the product doesn't describes it to be non refundable ? So i would have bought from store rather online crap.
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You just seems to be describing that do not buy from online store of centerpoint as all what is described there, may be stated incorrectly but return policy will not change.
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Again request to please understand that it is the matter of incorrect stats described for the product for which you should entertain the return or atleast an exchange for it.
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Looking forward for your favorable response. <br>
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Regards, <br>
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<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Umar Jalil <br>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, February 27, 2020 2:56:08 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#489735] - Order No. 9771156137 - Car Seat Refund</font>
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<div>Hi Umar,</div>
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<div>Thank you for your prompt reply.</div>
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<div>We sincerely apologise for the inconvenience caused.</div>
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<div>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
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<div dir="ltr">As per the policy, ( Disney Frozen II Printed Car Seat) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.</div>
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<div>Please refer to the below link for any further information on non-returnable items:</div>
<div>​<a href="https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#" rel="noreferrer">https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#</a><br>
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<div dir="ltr">Feel free to ask any further queries in future.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/489735