Subject: New Reply Received - Re: Your order number 6466575083 is ready for collection
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 Feb 2020 18:58:09 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Re: Your order number 6466575083 is ready for collection  Ticket comment <div dir="auto">Hello<div dir="auto"><br></div>
<div dir="auto">I sent an email 2 days ago to ask about changing a color of a bag that i bought it online and someone reply that i should go to the nearest shoemart and exchange it So i went today and they told me that this item its not available in any shomart store its only online !</div>
<div dir="auto">So what should i do?!</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Feb 25, 2020, 14:59 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Råmįñąžė,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused.<br>​</div>
<div dir="ltr">We see that you want to exchange the bag which you ordered from our website due to the colour issue.<br><br>As per the policy, we do not offer online exchange of any items. </div>
<div dir="ltr">However, we would suggest you to visit any nearby Shoemart store and get it exchanged from the storeand  the same item is physically available in the store.<br><br>For online, we would recommend that you first return these shoes and then order a new one with the desired size.<br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/481772