Subject: New Reply Received - Order #: 9771019519
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 25 Feb 2020 19:19:40 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Order #: 9771019519  Ticket comment <div>Dear Splash support team</div>
<div id="AppleMailSignature">With reference to your reply below, this was my first online order with Splash and am extremely un satisfied with your service and your response to my complaint.  All the blazers that I have bought so far in my life from anywhere,
 they always come on a hangar and in blazer cover.  A description would never mention it ... it is something INCLUDED always.</div>
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<div id="AppleMailSignature">Please read my complaint again: u guys did send me a cover BUT just one!! So your response is completely out of place. If your team has forgotten then please accept it instead of telling me about description thing.</div>
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<div id="AppleMailSignature">And, I don't think asking any further queries here will help as you don't seem prepared to positively respond and/or help your customers.</div>
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<div id="AppleMailSignature">Regards,</div>
<div id="AppleMailSignature">Waqqas Pervez<br>
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Sent from my iPad</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 25-Feb-2020, at 5:06 PM, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Waqqas,</div>
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Thank you to contacting with us.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused.<br>
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As we can see that you have placed an order on Feb 22, 2020 and your order number is 9771019519.<br>
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We would like to inform you that as per the description hanger and blazer cover are not mention with this item, so this the reason you did not receive hanger and blazer cover for both items.</div>
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<div dir="ltr">​Feel free to ask any further queries in future.</div>
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<div dir="ltr">Your Friends</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/481507