Subject: New Reply Received - Re: Thank you for collecting your order
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 25 Feb 2020 19:06:02 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div dir="ltr">Hi, <div><br></div>
<div>Could you check in your system and tell me which store in dubai has this product avaiialble with them so that i can visit that particular store and take the correct size from there.</div>
<div><br></div>
<div>OR </div>
<div><br></div>
<div>Would it be possible for me to return this in the store and buy some other shoe that's available in the store i will pay the difference amount.</div>
<div><br></div>
<div>Regards,</div>
<div>Mehroz</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Feb 25, 2020 at 2:22 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div>Hi Mehroz,</div>
<div dir="ltr">
<div><br></div>
<div>Thank you for getting in touch with us.</div>
<div><br></div>
<div dir="ltr">We sincerely apologise for the inconvenience caused.</div>
<div dir="ltr"><br></div>
<div dir="ltr">As we can see that you have placed this order on Feb 22, 2020 and your order number is 9770943451.</div>
<div>We see that you want to exchange the shoe which you ordered from our website due to the sizing issue.</div>
<div><br></div>
<div>As per the policy, we do not offer online exchange of any items. </div>
<div dir="ltr">However, we would suggest you to visit any nearby Shoemart store and get it exchanged from the store the same item is physically available in the store.</div>
<div><br></div>
<div>For online, we would recommend that you first return these shoes and then order a new one with the desired size.</div>
<div><br></div>
<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your friends,</div>
<div>The Support Team</div>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/481631