Subject: New Reply Received - Re: Your partial cancellation has been processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 Feb 2020 18:13:55 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Re: Your partial cancellation has been processed  Ticket comment <div dir="auto">You mean  you are sending the item  again<div dir="auto">Or the order has been cancelled?</div>
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<div>On Tue, 25 Feb 2020, 13:15 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Ambili,<br><br>
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<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>

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<div dir="ltr">We truly apologise for the inconvenience caused. However, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>

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<div dir="ltr">This order is not cancelled, during quality check we found out that item was not in a good condition to be sold and that was the last of their stock hence we took that out of your order and refunded you for that item. You are still going to receive the remaining item. </div>
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<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same item.</div>

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<div dir="ltr">Our delivery partner will call you before delivering this item.</div>
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<div dir="ltr">Feel free to ask any further queries in future.</div>
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<div>Your Friends,</div>
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<span style="background-color:initial">The Support Team</span> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/481596