Subject: New Reply Received - Online purchase issue
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 25 Feb 2020 13:24:18 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Online purchase issue  Ticket comment <div><div dir="auto">It came in a carton in a plastic pack and is as per the packing. So I don’t think there should be an issue with the return on that front. I understand what you are saying but would appreciate if you can understand my concern and please let us exchange it for another item at the store or online.</div></div>
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<div>On Tue, 25 Feb 2020 at 5:16 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Shagun,<br><br>
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<div>Thank you for contacting us.</div>
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<div>We apologise for the inconvenience caused.</div>
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<div>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
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<div dir="ltr"> As per the policy, (S&amp;G Plush Elephant Bean Bag) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </div>
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<div dir="ltr">Please refer to the below link for any further information on non-returnable items <a href="https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#My%20original%20order%20was%20AED%20200%20or%20more,%20so%20I%20qualified%20for%20free%20shipping.%20Do%20I%20still%20get%20free%20shipping%20if%20I%20return%20all%20or%20part%20of%20my%20order?" rel="noreferrer" target="_blank"></a><a href="https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#" rel="noreferrer" target="_blank">https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#</a>
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<div>We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Feel free to ask any further queries in future.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/479480