Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 Feb 2020 10:15:37 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div><div dir="auto">I regret to inform that refund did not work out last time as I never received the refund amt for my ref no 9755161043.</div></div>
<div dir="auto">Kindly revert reg this also. </div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 25 Feb 2020 at 13:28, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Chithra,<br><br>
</div>
<div dir="ltr">
<div>Thank you for contacting us.</div>
<div><br></div>
<div dir="ltr">We sincerely apologise for the inconvenience caused.</div>
<div> </div>
<div dir="ltr">As we can see that you have placed an order on Feb 20, 2020 and your order number is 9770774911.</div>
<div dir="ltr">​</div>
<div> </div>
<div dir="ltr">As you've received damage item so we request you please return this item and once your amount will be refund so you can place a new order.</div>
<div>You can return online
purchases through the below three channels:</div>
<div> </div>
<div dir="ltr">You can contact our
customer support team on (800-74636278)‎ to book a return and to be notified of the
refund amount based on our return policy.</div>
<div> </div>
<div>You can now drop off
your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores.
Wrap your items in their original shipping packaging and bring it along with
your invoice and or provide the order number to the store staff in the absence
of an invoice.</div>
<div> </div>
<div>You can also book the
return online. You can log into your account and go to Order History. Click on
"Order number". From that page, you can see an option to return an
item. Just click on the box and follow the instructions.</div>
<div> </div>
<div>Feel free to get in
touch with us for further assistance.</div>
<div> </div>
<div>
<div>Your friends,</div>
<div>The Support Team</div>
</div>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/481661