Subject: Ticket Assigned - Conversation with farwa khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Feb 2020 04:22:26 +0000

Hi Rehan Khan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farwa khan farwa khan                    hello           06:41 PM, 29th Jan                   Bot                   Hi again!           06:41 PM, 29th Jan                     farwa khan                    Sir My app is not working from two months. It was working fine before that i have also give many orders through app Now Whenever I installed i open the app it shows me an error (oh u r offline check your internet connection or refresh the page) My connection is fine I refreshed the page i also remove the cache and storage as you write in play store. Now please tell me what to do or send me ur email address so that i can share the screenshot with you           06:41 PM, 29th Jan                   Nitesh                   Hi, Thank you for contacting us. My name is Nitesh.           06:41 PM, 29th Jan                     farwa khan                    hi Nitesh           06:42 PM, 29th Jan                     farwa khan                    Sir My app is not working from two months. It was working fine before that i have also give many orders through app Now Whenever I installed i open the app it shows me an error (oh u r offline check your internet connection or refresh the page) My connection is fine I refreshed the page i also remove the cache and storage as you write in play store. Now please tell me what to do or send me ur email address so that i can share the screenshot with you           06:42 PM, 29th Jan                   Nitesh                   Please share us the below details so that we can forward your concern to the relevant team and get it fixed.           06:42 PM, 29th Jan                     farwa khan                    yeah Which details u nedd           06:43 PM, 29th Jan                   Nitesh                   1. Mobile platform :
2. Connectivity :
3. Mobile device/model :
4. Error page details :
5. App version :           06:43 PM, 29th Jan                     farwa khan                    1.Huawei mate10 lite           06:43 PM, 29th Jan                     farwa khan                    Broadband Etisalat           06:43 PM, 29th Jan                     farwa khan                    it shows the error That (uh oh are offline)           06:45 PM, 29th Jan                     farwa khan                    Check your internet connection or refresh the page           06:45 PM, 29th Jan                     farwa khan                    app version 6.25           06:46 PM, 29th Jan                     farwa khan                    released on november 23           06:46 PM, 29th Jan                   Nitesh                   Also, please provide us picture of the error message you are getting.           06:46 PM, 29th Jan                     farwa khan                    and from that time It is not working           06:47 PM, 29th Jan                     farwa khan                    ok           06:47 PM, 29th Jan                     farwa khan                             06:47 PM, 29th Jan                     farwa khan                    see           06:47 PM, 29th Jan                     farwa khan                    it is properly working in my husband's cell phone which iphone 6 but not in my cell           06:48 PM, 29th Jan                     farwa khan                    centrepoint ,splash or max nothing is working           06:49 PM, 29th Jan                   Nitesh                   Thank you for providing us the picture as requested.           06:49 PM, 29th Jan                     farwa khan                    welcome Please resolve the issue           06:50 PM, 29th Jan                   Nitesh                   We have now forwarded it to the concern team to look into this and get it fixed.           06:50 PM, 29th Jan                   Nitesh                   Please provide us your email address so we can update you further.           06:50 PM, 29th Jan                     farwa khan                    Than They will contact me?           06:50 PM, 29th Jan                     farwa khan                    [email-masked]           06:50 PM, 29th Jan                   Nitesh                   Thank you.           06:53 PM, 29th Jan                   Nitesh                   Please be assured, this will be fixed soon.           06:53 PM, 29th Jan                   Nitesh                   Is there anything else I can help you with?            06:53 PM, 29th Jan                     farwa khan                    No thats It thankyou for your support           06:53 PM, 29th Jan                   Nitesh                   We thank you for your understanding and co-operation.           06:54 PM, 29th Jan                   Nitesh                   Feel free to reach us if you need further assistance.           06:54 PM, 29th Jan                   Nitesh                   It was a pleasure assisting you. Thank you for contacting us.           06:54 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/430406