Subject: New Reply Received - Re wrong color delivered
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Jan 2020 14:46:13 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Re wrong color delivered  Ticket comment <div><div dir="auto">please send your team collect the return items  </div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jan 29, 2020 at 2:19 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Kamrul,</div>
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<div>Thank you for shopping
with us.</div>
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<div dir="ltr">We are sincerely apologies for the inconvenience caused.</div>
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<div dir="ltr">In the meantime, an exchange is not available at <a href="http://www.maxfashion.com" rel="noreferrer" target="_blank">www.maxfashion.com</a> . You can return online purchases through the below three channels:</div>
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<div dir="ltr">· You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.</div>
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<div>· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr"><br></div>
<div dir="ltr">· You can now drop off your return to any (MAX) store across the UAE.</div>
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<div>Here’s what you need
to do.</div>
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<div dir="ltr">· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the UAE.</div>
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<div>· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
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<div>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>Don't forget to check
the returns policy first to see which products we don't take back. You have
within 14 days to do a return and a refund.</div>
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<div>Feel free to get in
touch with us for further assistance.</div>
<div> </div>
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<div>Your friends,</div>
<div>The Support Team</div>
</div>
</div>
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<b><font color="#0000ff"><u>Thanks &amp; Regards</u> </font></b><br>
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<div><i><b style="background-color:rgb(238,238,238)"><font color="#ff0000">MOHAMMED KAMRUL HASAN</font></b></i></div>
<div><font color="#cc0000">MOB UAE : <b>+971 56 6312401</b></font></div>
<div><font color="#0000ff">MOB BD: <b>01852-017449</b></font></div>
<div>
<font color="#a64d79">EMAIL: <b><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></b></font><br><i><b><font color="#a64d79">Al Ain , United Arab Emirates</font></b></i>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/429641