Subject: Ticket Assigned - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 18 Jan 2020 10:45:02 +0000

Hi Rehan Khan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Hi, i just called your contact centre and your agent was not really helpful. Why? Because she told me that she only process refund or returns if it’s online purchase. How come?!? 

Anyway, i have an issue with regards to a gift that my son got the other day. It was a junior Apricot Baby bouncer. I already have that kind of baby bouncer so it’s really pointless to have two of that right? So what i want was to replace it with any other items that would be more useful for my baby. But since it was a gift, of course! I dont have any receipt although the item was complete with box unopened with the bar code if you guys need it for tracking purposes.

Hoping for a positive response from you guys. 

Thank you and have a nice day! 

Billy

iOS Version: 12.4
App Version: 8.8.6 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/410446