Subject: Ticket Assigned - Conversation with Leaning Grapes
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 25 Dec 2019 11:36:54 +0000

Hi Rehan Khan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Leaning Grapes Leaning Grapes                    Hi           09:55 AM, 25th Dec                   Seeta                    Hi, Thank you for contacting us. My name is Seeta. How may I help you?           09:56 AM, 25th Dec                     Leaning Grapes                    I received 1 wrong item           09:56 AM, 25th Dec                   Seeta                    Please share the order number and item details so that we can check the details for you.           09:57 AM, 25th Dec                   Seeta                    Hi, I'm not getting a response from you. Are we still connected?           09:59 AM, 25th Dec                     Leaning Grapes                             10:01 AM, 25th Dec                   Seeta                    Please share the item details which you have received wrong.           10:01 AM, 25th Dec                     Leaning Grapes                    I received this instead.           10:02 AM, 25th Dec                   Seeta                    Please allow us a minute to check the details for you.           10:02 AM, 25th Dec                   Seeta                    We sincerely apologise for the inconvenience caused to you.           10:04 AM, 25th Dec                   Seeta                    Though rare this is really unfortunate that you are facing an issue with your recent purchase with us.           10:04 AM, 25th Dec                   Seeta                    In the meantime, an exchange is not available. You can return online purchases through the below three channels:
· You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy.           10:05 AM, 25th Dec                   Seeta                    · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           10:05 AM, 25th Dec                   Seeta                    You can now drop off your return to any (Babyshop) store across the Kuwait.
 Here’s what you need to do.
Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store in the Kuwait.           10:06 AM, 25th Dec                   Seeta                    · Hand over your return: An authorised staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:07 AM, 25th Dec                   Seeta                    Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:07 AM, 25th Dec                   Seeta                    Is there anything else I can help you with?            10:07 AM, 25th Dec                   Seeta                    Hi, I'm not getting a response from you. Are we still connected?           10:10 AM, 25th Dec                   Seeta                    Hi, 

Looks like we are not connected. 

Please feel free to reach out to us on 18-00-871 or you can drop us an email – [email-masked].  Thank you for shopping with us.           10:14 AM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/366899