Subject: Ticket Assigned - Conversation with Bobbing Football
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Dec 2019 11:36:54 +0000

Hi Rehan Khan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bobbing Football Bobbing Football 
                   Hi           11:19 AM, 25th Dec      

              
 Bobbing Football 
                   Order # 9764860070           11:19 AM, 25th Dec      

              
 Bobbing Football 
                   Can you gift wrap separately, will collect this by today ?           11:19 AM, 25th Dec      

            
 Seeta                    Hi, Thank you for contacting us. My name is Seeta. How may I help you?           11:20 AM, 25th Dec 

              
 Bobbing Football 
                   Order # 9764860070           11:20 AM, 25th Dec      

              
 Bobbing Football 
                   Please Gift wrap separately           11:21 AM, 25th Dec      

              
 Bobbing Football 
                   Will collect it today           11:21 AM, 25th Dec      

            
 Seeta                    Thank you for providing the details.           11:21 AM, 25th Dec 

            
 Seeta                    Gift wrap facility is not available with us at this time, we sincerely apologise for the inconvenience.           11:22 AM, 25th Dec 

              
 Bobbing Football 
                   why ??           11:22 AM, 25th Dec      

              
 Bobbing Football 
                   have collected last time with the wrap           11:22 AM, 25th Dec      

              
 Bobbing Football 
                   why not this time  ?           11:22 AM, 25th Dec      

            
 Seeta                    We have checked that your order is ready for pickup and we cannot make any changes to it at this time.           11:24 AM, 25th Dec 

              
 Bobbing Football 
                   what ??           11:24 AM, 25th Dec      

            
 Seeta                    You can ask the at store while collecting the order to get it gift wrapped for you.           11:24 AM, 25th Dec 

              
 Bobbing Football 
                   i'm just asking you to wrap it           11:24 AM, 25th Dec      

              
 Bobbing Football 
                   i'm not asking you to make any changes to my order ??           11:24 AM, 25th Dec      

              
 Bobbing Football 
                   Why dont you pass on this message to your Store ?           11:24 AM, 25th Dec      

            
 Seeta                    Its already in the store and ready for the pickup, at the time of collecting you can ask at the store to gift wrap the order.           11:25 AM, 25th Dec 

              
 Bobbing Football 
                   you keep repeating the same           11:25 AM, 25th Dec      

              
 Bobbing Football 
                   If everything i can get it done at your store, what is the need of this Online Chat facility ?           11:26 AM, 25th Dec      

              
 Bobbing Football 
                   Believe, its there to facilitate Buyers need           11:27 AM, 25th Dec      

            
 Seeta                    Sure! We will forward your message to the store to gift wrap your order and we will update you on your registered email id with us.           11:28 AM, 25th Dec 

            
 Seeta                    Is there anything else I can help you with?            11:28 AM, 25th Dec 

              
 Bobbing Football 
                   thanks. send me the confirmation as i need to collect this by TODAY           11:28 AM, 25th Dec      

            
 Seeta                    You are welcome.           11:28 AM, 25th Dec 

            
 Seeta                    We sincerely apologise for the inconvenience caused to you.           11:29 AM, 25th Dec 

            
 Seeta                    It was a pleasure assisting you. Thank you for shopping with us.           11:30 AM, 25th Dec 

       

 View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/367048