Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Dec 2019 08:45:24 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear Team, <br>
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Please note that the order is updated, and it's RTO on the system. <br>
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You will get the order with the next batch. <br>
<br>
Thanks for your understanding 
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<span class="labelnormal"><span class="labelname_sf">Mahmoud AlFaqier</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>25/12/2019 1:37 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#328664] - Returns<br>
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<br>
 
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<div dir="ltr">Hi Team,</div>

<div> </div>

<div dir="ltr">Thank you for your prompt reply.</div>

<div dir="ltr"> </div>

<div dir="ltr">AWB: S000319581048</div>

<div dir="ltr"> </div>

<div dir="ltr">However, kindly advise why is it showing no updates on the tracking if it is on the way to our warehouse. Please do the needful and update the status of the this AWB on priority. Also, please confirm if this has been returned successfully already.</div>

<div dir="ltr"> </div>

<div dir="ltr">Thank you for your help!</div>

<div dir="ltr"> </div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Centrepoint Support Team</div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 22 Dec at 2:20 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">Hi Team,</div>

<div> </div>

<div dir="ltr">AWB: S000319581048</div>

<div dir="ltr"> </div>

<div dir="ltr">Kindly advise the status of this AWB. Has it already been returned. We received a confirmation that this will be returned asap. However, no such update on the tracking.</div>

<div dir="ltr"> </div>

<div dir="ltr">Please look into this on priority. Thank you for your help!</div>

<div dir="ltr"> </div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Centrepoint Support Team</div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sat, 14 Dec at 7:49 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">Hi Team,</div>

<div dir="ltr"> </div>

<div dir="ltr">Any update on the below issue as the customer is chasing us for the refund?</div>

<div dir="ltr"> </div>

<div dir="ltr">Where is the shipment now is it gets reached back to the warehouse or not?<br>
<br>
Order Number: 6455387456<br>
Order Created: 12/3/2019<br>
AWB - S000319581048</div>

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<br>
Kindly note that the customer reported that he has not accepted the shipment and returned it to the delivery man for AWB - S000319581048 kindly update us where is the shipment now and deliver it to the warehouse on priority as customer us chasing us for his refund.<br>
<br>
Kindly also note that as per tracking no further action has been taken after 7/12/2019.<br>
<br>
Regards,<br>
Manish</div>
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<blockquote class="freshdesk_quote">On Tue, 10 Dec at 8:29 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/328664" rel="noreferrer">#328664</a> </div>

<div> </div>
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<div dir="ltr">Hi Team,
<div> </div>

<div dir="ltr">Order Number: 6455387456</div>

<div dir="ltr">Order Created: 12/3/2019</div>

<div dir="ltr">​</div>

<div dir="ltr">Kindly note that customer reported that he has not accepted the shipment and returned it to the delivery man for AWB - S000319581048 kindly update us where is the shipment now and deliver it to the warehouse on priority as customer us chasing us for his refund.</div>

<div> </div>

<div dir="ltr">Kindly also note that as per tracking no further action has been taken after 7/12/2019.</div>

<div> </div>

<div>Regards,</div>

<div>Manish</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/364517