Subject: Fwd: Refund not credited - 8386838407
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Thu, 5 Nov 2020 02:07:16 -0700 (MST)

Dear Team, 

Kindly do the follow up for this one. 

Regards, 
Nikhil. 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "Mustafa chakki" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 21 October, 2020 08:59:23 
Subject: Re: Refund not credited - 8386838407 

Hi Team, 

Kindly assist us to close the below case as its pending since long time. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, October 7, 2020 12:43:37 AM 
Subject: Re: Refund not credited - 8386838407 

Hi Team, 

Kindly help us to close the case. the customer is threatening to go to consumer courts. 

Regards, 
Fauzan 

From: "Mohd Imran" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 4 October, 2020 16:55:27 
Subject: RE: Refund not credited - 8386838407 

Hi [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] , 

Please help us to get this case closed. Pending from long. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, August 2, 2020 10:04 AM 
To: Rashid Gafoor Kaskar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: FW: Refund not credited - 8386838407 

[ mailto:[email-masked] | @Rashid Gafoor  Kaskar ] 

Please look into the below case. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 31, 2020 1:13 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Refund not credited - 8386838407 

External email sender, please take precaution. 

Hi Team, 

Kindly assist with the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 30 July, 2020 23:16:33 
Subject: Refund not credited - Ticket ID 1183523 

Dear Team, 

The customer has come back to us with the statement and complaining that the refund has not been credited to his account yet. Attached statement for your reference. 

Problem Statement: Refund Not Processed 
Order Date : June 09, 2020 
Order ID: 8386838407 
Return Tracking ID: N.A 
Assistance Required: Process refund asap. 

Issue Description: The attached statement as shared by the customer. 

PASSWORD FOR THE STATEMENT IS 279100507758. 

Regards, 
Nikhil 

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