Subject: Fwd: Collection pending since Sept 07 - Order ID 9600639639
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 13 Oct 2020 12:37:01 -0700 (MST)

Dear Team, 

As per the online tracking, the collection was attempted but still collection not done. 

Kindly assist. 

Regards, 
Nikhil. 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Vaibhav Ohri" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "Ashish Karini" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 11 October, 2020 08:28:09 
Subject: Re: Collection pending since Sept 07 - Order ID 9600639639 

Hi Team, 

Any update on below case. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Vaibhav Ohri" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "Ashish Karini" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 3 October, 2020 14:12:42 
Subject: Collection pending since Sept 07 - Order ID 9600639639 

Hi Team, 

Kindly arrange a collection for the below tracking ID. Customer is chasing us. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 3 October, 2020 11:33:01 
Subject: Collection pending since Sept 07 - Order ID 9600639639 

Dear Team, 

Kindly assist as the collection is pending since Sept 07. Escalated twice but still the collection is pending. 

Problem Statement: Late Collection 
Order Date : 31 Aug 2020 
Order ID: 9600639639 
Return Tracking ID: RP0907001526 
RMA: 43395225 
Assistance Required: Need urgent delivery 

Issue Description: Customer raised a return request on Sept 07 and the collection is pending since then. 

The customer is with us since Oct'18 and has completed 15 transactions with us. 

Kindly assist. 

Regards, 
Nikhil.