Subject: Ticket ID 1293815
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sun, 26 Jul 2020 01:49:45 -0700 (MST)

Hi Team, 

Please escalate as customer is persistent for the exchange or refund. 

With regards to Order ID 9786626460, customer has purchased 161263524 - - Celeste Quilted Tote Bag and it was delivered on June 11. Customer came back on July 09 and complaining that the handle broke. She is telling that she used the bag for 1 week and asking for the exchange or refund. She is with us since 2017 and placed an order worth AED 4,142.15 and no prior tickets can be seen. 

The cost of the item is AED 69.00. 
​ 
Attached image for the bag for your reference. Kindly advise. 

Regards, 
Nikhil.