Subject: New Reply Received - Re: Your payment is being processed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 06:08:44 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Re: Your payment is being processed  Ticket comment <div dir="auto">The contact number is correct and no one tried to contact me. I was home all day. Still awaiting to receive the order that was supposed to be delivered yesterday.</div>
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<div dir="auto">Please confirm when will delivery be made. I was looking forward to next day delivery which did not happen. </div>
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<div dir="auto">Farzaana </div>
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<div>On Wed, 19 Apr 2023 at 09:50, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Farzaana,<br><br>Thank you for shopping with us.<br><br>We'd like to confirm you that order 9427446405 has not been placed successfully as the payment from your credit card used has been unsuccessful.<br><br>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br><br>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
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<div dir="ltr">As per the system, Order ID 9427447748 has been placed successfully and in In-Progress. As per the online tracking, we can see that the courier team tried delivering your order on April 18 but unable to connect with you on +971521843486.</div>
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<div dir="ltr">We would request you to please confirm the contact number or share an alternate contact number, so that the courier team can contact you to schedule the delivery.</div>
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<div dir="ltr">We look forward to hearing from you.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Babyshop </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6099598