Subject: Creation user request and user access request
From: Nikhil Bishnoi <[email-masked]>
To: Malik Ismail <[email-masked]>, Mohamed Mahmoud <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, deeksha <[email-masked]>, Rohan Panwar <[email-masked]>
Date: Mon, 17 Apr 2023 03:04:41 -0700 (MST)

Hi Team, 

Kindly create Freshdesk & Freshchat credentials for the below: 

1. [email-masked] - Livesalesman, KW HC Livesalesman, Escalations DXBteam, UAE WH Escalations, KW WH Escalations, BH WH Escalations, EG WH Escalations, Qatar WH Escalations, Oman WH Escalations 

Role - Beginner 
Group Access - GCC & EG Chat Team Arabic, GCC & EG Chat Team, Whatsapp and Whatsapp Arabic 

2. [email-masked] - Livesalesman, KW HC Livesalesman, Escalations DXBteam, UAE WH Escalations, KW WH Escalations, BH WH Escalations, EG WH Escalations, Qatar WH Escalations, Oman WH Escalations 

Role - Beginner 
Group Access - GCC & EG Chat Team Arabic, GCC & EG Chat Team, Whatsapp and Whatsapp Arabic 

3. [email-masked] - LSM KSA Call Centre, KSA WH Escalations, Escalations DXBteam 

4. [email-masked] - LSM KSA Call Centre, KSA WH Escalations, Escalations DXBteam 

5. [email-masked] - Chat access only 

Role - Beginner 
Group Access - GCC & EG Chat Team Arabic, GCC & EG Chat Team, Whatsapp and Whatsapp Arabic 

6. KW WH Escalations, KW HC Livesalesman & HC KW Escalations access for - [email-masked], [email-masked], [email-masked], [email-masked] 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Malik Ismail" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 16 April, 2023 15:28:36 
Subject: Creation and disabling user request 

Hi Mahmoud / Malik, 

Please help us to create a chat account for below user. 

Name - Alhamzi Mohammed 
Email id - [email-masked] 

Role - Beginner 
Group Access - GCC & EG Chat Team Arabic, GCC & EG Chat Team, Whatsapp and Whatsapp Arabic 

Also, Kindly assist to disable the following user credentials for freshdesk, freshchat, jira, hybris- 

1. [email-masked] 
2. [email-masked] 

Thank you for your help. 

Regards, 
Manish