Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 14:19:18 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    The complaint : I have a complaint about the Dubai Mirdif branch, I bought a pair of shoes, and they gave me two pieces of the left leg, and I live in Ras Al Khaimah, and I am unable to go again to Dubai. This is the mistake of the same branch, and I went to the Ras Al-Khaimah branch, and they refused to replace it, on the pretext that I took it from Dubai, not from them. so what should i do ?  Email: [email-masked]  Phone number: 0543450667           04:32 PM, 14th Apr                     User                    “Showmart”           04:32 PM, 14th Apr                     User                             04:32 PM, 14th Apr                   Nikhil                   Good Evening, Dear Customer! Thank you for contacting Centrepoint. My name is Nikhil.           05:57 PM, 14th Apr                   Nikhil                   We are really sorry that you were handed over wrong shoes. We apologize for the inconvenience caused to you.           05:59 PM, 14th Apr                   Nikhil                   We would request you to please share the purchase invoice with us, so that we may escalate to the relevant team           05:59 PM, 14th Apr                   Nikhil                   Hi, I'm not getting a response from you. Are we still connected?           06:09 PM, 14th Apr                   Nikhil                   Hi,, I have not received a response from you still, please confirm if we are still connected?           06:14 PM, 14th Apr                   Nikhil                   Sorry I did not receive any response from you. I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:17 PM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6065065