Subject: Re: WT Productivity - 12th March
From: Saurabh Dadu <[email-masked]>
To: Rohan Panwar <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 13 Apr 2023 09:47:06 +0000

Hi Nikhil,

What’s going on with productivity of Ibrahim, Gaurav and Aparna ?

Regards,

Saurabh Dadu
LiveSalesman

On 13-Apr-2023, at 1:41 PM, Rohan Panwar <[email-masked]> wrote:

Hi All,

Given below is the WT UAE and Tagging Productivity for Yesterday.

  1.  MD. Tawfik had the highest Productivity in WT UAE. Aparna sharma had the lowest productivity.
  2.  Safa Mursel had the highest productivity in tagging, Zaid had the Lowest productivity.

Note :- Ibrahim rayia was on night shift & also work on WT KSA last night.

12-Apr-23       Tickets WA      Follow up       Productivity    First Response SLA(Ticket )     Resolution SLA(Ticket)  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Ziena Saeed     33      98              131     57%     100%    13:06:29        01:00   14:00   7
Reena Kumari    25      68              93      100%    77%     17:51:26        02:00   14:00   7
Mais Hasan      42      85              127     76%     100%    21:17:50        01:00   09:00   7
Abdulqader Ahmed        18      119             137     0%      0%      113:32:17       01:00   11:00   6
Mohammad Khalid 15      105     1       121     0%      0%              01:00   15:00   6
Mazen Mohd.     9       114             123     0%      0%      04:07:58        00:00   00:00
Mohammad Tawfik         157             157     0%      0%      03:28:47        00:00   00:00
Ibrahim Rayia   13      5               18      18%     100%    05:28:25        03:00   27:00   8
Samradh Chauhan 25      55              80      94%     77%     03:52:36        01:00   18:00   9
Prachi Sharma   81      5               86      66%     69%     10:56:45        01:00   15:00   9
Aparna Sharma   61                      61      87%     100%    06:34:28        00:00   00:00
Yashi Gupta     68                      68      82%     100%    10:00:54        00:00   00:00
Gourav Kanchan  48                      48      100%    100%    04:19:33        00:00   00:00
Ali Atef        68              4       72      49%     84%     07:14:45        00:00   00:00
Maram Said      81                      81      89%     100%            00:00   00:00

Tagging & BO Agents     Tagging         BO      Productivity
Yahya Mohammed
Zeina Sheban    146             146
Marah Bishany   123             123
Zaid Ahmad      109             109
Leen Fandi
Safa Mursel     150             150

Thanks,
Rohan

________________________________
From: "Rohan Panwar" <[email-masked]>
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Friday, March 31, 2023 2:51:39 PM
Subject: WT Productivity - 30th March

Hi All,

Given below is the WT UAE and Tagging Productivity for Yesterday.

  1.  Ziena Saeed had the highest Productivity in WT UAE.
  2.  In tagging nobody met their target.

30-Mar-23       Tickets WA      Follow up       Productivity    First Response SLA(Ticket )     Resolution SLA(Ticket)  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Mohammed Bahashwan      11      83              94      100%    80%     17:48:18        02:00   14:00   6
Hamza Nomani    31      51              82      88%     100%    12:46:43        01:00   08:00   6
Ziena Saeed     17      102             119     100%    67%     7:09:15 01:00   13:00   7
Reena Kumari    58      34              92      100%    67%     11:34:58        02:00   15:00   8
Mais Hasan      19      78              97      100%    0%      4:20:25 01:00   09:00   6
Abdulqader Ahmed        29      63              92      100%    75%             01:00   11:00   6
Mohammad Khalid 46      49              95      100%    90%     7:01:02 01:00   14:00   8
Mazen Mohd.     16      87              103     82%     100%    9:09:11
Mohammed Murshed        35      57              92      60%     100%    8:32:34 01:00   08:00   5
Mohammad Tawfik 5       80              85      0%      0%

Tagging & BO Agents     Tagging         BO      Productivity
Yahya Mohammed  124             124
Anas Saeed      86      8       94
Aseel Qiad      114             114
Zeina Sheban    103             103
Marah Bishany
Zaid Ahmad      47      70      117
Leen Fandi      59              59

Thanks,
Rohan

________________________________
From: "Rohan Panwar" <[email-masked]>
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Thursday, March 30, 2023 1:26:38 PM
Subject: WT Productivity - 29th March

Hi All,

Given below is the WT UAE and Tagging Productivity for Yesterday.

  1.  Mais hasan had the highest Productivity in WT UAE. Md. Tawfik had the lowest productivity.
  2.  Aseel Qiad had the highest productivity in tagging, Leen had the Lowest productivity.

Note :- Md. Tawfik was on night shift.

29-Mar-23       Tickets WA      Follow up       Productivity    First Response SLA(Ticket )     Resolution SLA(Ticket)  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Mohammed Bahashwan      21      65              86      100%    57%     6:25:31 03:00   17:00   6
Hamza Nomani    36      60              96      95%     67%     9:11:10 02:00   11:00   6
Ziena Saeed     24      76              100     0%      100%    23:42:15        01:00   16:00   8
Reena Kumari    49      38              87      100%    58%     9:30:56 02:00   17:00   9
Mais Hasan      19      100             119     0%      0%              01:00   09:00   6
Abdulqader Ahmed                                        0%      0%
Mohammad Khalid 9       77              86      100%    86%     1:53:17 01:00   14:00   8
Mazen Mohd.     15      95              110     100%    100%    5:28:39
Mohammed Murshed        21      69              90      100%    100%    6:53:43 01:00   08:00   5
Mohammad Tawfik 3       49              52      0%      0%

Tagging & BO Agents     Tagging         BO      Productivity
Yahya Mohammed  145             145
Anas Saeed      120     21      141
Aseel Qiad      103     46      149
Zeina Sheban    91      32      123
Marah Bishany   48      44      92
Zaid Ahmad      50      68      118
Leen Fandi      68              68

Thanks,
Rohan

________________________________
From: "Rohan Panwar" <[email-masked]>
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Wednesday, March 29, 2023 12:16:43 PM
Subject: WT Productivity - 28th March

Hi All,

Given below is the WT UAE and Tagging Productivity for Yesterday.

  1.  Mais hasan had the highest Productivity in WT UAE. Hamza nomani had the lowest productivity.
  2.  Yahya Md. & Anas Saeed had the highest productivity in tagging, Marah Bishany had the Lowest productivity.

28-Mar-23       Tickets WA      Follow up       Productivity    First Response SLA(Ticket )     Resolution SLA(Ticket)  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Mohd. Elbadri                                   0%      100%
Mohammed Bahashwan      34      63      4       101     92%     100%    15:14:01        04:00   17:00
Hamza Nomani    20      35      24      79      100%    100%    15:12:54        01:00   07:00
Ziena Saeed     25      59      4       88      0%      38%             02:00   14:00
Reena Kumari    64      32      7       103     100%    78%     11:30:09        01:00   12:00
Mais Hasan      20      97      8       125     0%      0%              01:00   08:00
Abdulqader Ahmed        22      73              95      0%      50%             01:00   10:00
Mohammad Khalid 38      50      4       92      100%    75%     21:35:38        01:00   13:00
Mazen Mohd.     11      107     1       119     100%    100%    4:32:22
Mohammed Murshed        34      70              104     100%    100%            02:00   10:00
Mohammad Tawfik                                 0%      100%

Tagging & BO Agents     Tagging         BO      Productivity
Yahya Mohammed  163             163
Anas Saeed      146     16      162
Aseel Qiad      75      63      138
Zeina Sheban    122     23      145
Marah Bishany   24      42      66
Zaid Ahmad      38      62      100
Leen Fandi      94              94

Thanks,
Rohan

________________________________
From: "Rohan Panwar" <[email-masked]>
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Tuesday, March 28, 2023 1:30:16 PM
Subject: WT Productivity - 27th March

Hi All,

Given below is the WT UAE and Tagging Productivity for Yesterday.

  1.  MD. Bahashwan had the highest Productivity in WT UAE.  Mazen, Mursheed & Tawfik had the lowest productivity.
  2.  In tagging nobody met their target.

Note :   Mazen, Mursheed & Tawfik were on night Shift.

27-Mar-23       Tickets WA      Follow up       Productivity    First Response SLA(Ticket )     Resolution SLA(Ticket)  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Mohd. Elbadri   65      19              84      97%     95%     19:29:57        01:00   13:00   9
Mohammed Bahashwan      26      70              96      77%     67%     4:52:36 03:00   14:00   6
Hamza Nomani                                    0%      100%
Ziena Saeed     31      64              95      0%      92%     20:09:43        02:00   14:00   7
Reena Kumari    68      27              95      100%    66%     23:29:38        02:00   15:00   8
Mais Hasan      20      73              93      0%      50%             01:00   07:00   6
Abdulqader Ahmed        16      64              80      0%      71%             01:00   10:00   7
Mohammad Khalid 34      46              80      100%    40%             01:00   16:00   8
Mazen Mohd.             50              50      0%      0%
Mohammed Murshed        12      49              61      100%    100%    8:29:59 02:00   09:00   6
Mohammad Tawfik 1       59              60      100%    0%      8:19:32

Tagging & BO Agents     Tagging         BO      Productivity
Yahya Mohammed  108             108
Anas Saeed      119             119
Aseel Qiad      70      11      81
Zeina Sheban    133             133
Marah Bishany   34              34
Zaid Ahmad
Leen Fandi

Thanks,
Rohan

________________________________
From: "Rohan Panwar" <[email-masked]>
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Monday, March 27, 2023 2:29:45 PM
Subject: WT Productivity - 26th March

Hi All,

Given below is the WT UAE and Tagging Productivity for Yesterday.

  1.  MD. Bahashwan had the highest Productivity in WT UAE.  Md. Elbadri had the lowest productivity.
  2.  Zeina Sheban had the highest Productivity In tagging & Rest all didn't meet their target.

26-Mar-23       Tickets WA      Follow up       Productivity    First Response SLA(Ticket )     Resolution SLA(Ticket)  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Mohd. Elbadri   19      41              60      100%    82%     10:12:42        01:00   15:00   9
Mohammed Bahashwan      55      57              112     79%     69%     11:52:58        03:00   11:00   5
Hamza Nomani    35      39              74      100%    100%    6:26:03 01:00   09:00   6
Ziena Saeed     26      76              102     100%    89%     23:10:48        01:00   14:00   7
Reena Kumari                                    0%      93%
Mais Hasan                                      0%      100%
Abdulqader Ahmed        13      75              88      0%      100%            01:00   10:00   7
Mohammad Khalid 48      39              87      100%    70%     18:16:50        01:00   09:00   7
Mazen Mohd.                                     0%      0%
Mohammed Murshed        42      50              92      100%    75%     11:15:52        02:00   12:00   6
Mohammad Tawfik 8       75              83      100%    100%    6:39:54

Tagging & BO Agents     Tagging         BO      Productivity
Yahya Mohammed  119             119
Anas Saeed
Aseel Qiad      109     27      136
Zeina Sheban    107     34      141
Marah Bishany   70              70
Zaid Ahmad
Leen Fandi      86      3       89

Thanks,
Rohan
________________________________
From: "Rohan Panwar" <[email-masked]>
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>
Cc: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Friday, March 24, 2023 1:25:59 PM
Subject: WT Productivity - 23rd March

Hi All,

Given below is the WT UAE and Tagging Productivity for Yesterday.

  1.  Reena Kumari & Ziena  had the highest Productivity in WT UAE.  Md. Murshed had the lowest productivity.
  2.  In tagging nobody met their target.

Note : Md. Murshed & Md. Tawfik were on Night shift.

23-Mar-23       Tickets WA      Follow up       Productivity    First Response SLA(Ticket )     Resolution SLA(Ticket)  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Mohd. Elbadri   55      27              82      95%     100%    9:13:21 01:00   11:00   6
Mohammed Bahashwan      3       67              70      0%      100%            02:00   11:00   6
Hamza Nomani    20      69              89      75%     94%     7:22:00 02:00   11:00   6
Ziena Saeed     77      48              125     100%    89%     3:38:52 01:00   13:00   7
Reena Kumari    279     9               288     98%     75%     11:52:56        02:00   16:00   8
Mais Hasan      40      81              121     0%      70%     20:00:29        01:00   09:00   7
Abdulqader Ahmed        8       65              73      0%      0%              01:00   09:00   6
Mohammad Khalid 44      39              83      100%    40%             01:00   14:00   9
Mazen Mohd.     34      78              112     100%    100%    5:03:33
Mohammed Murshed        7       6               13      0%      67%     20:46:00        01:00   09:00   6
Mohammad Tawfik 7       65              72      0%      0%

Tagging & BO Agents     Tagging         BO      Productivity
Yahya Mohammed  107             107
Anas Saeed      55      26      81
Aseel Qiad      77              77
Zeina Sheban    123     10      133
Marah Bishany
Zaid Ahmad      62      74      136
Leen Fandi      62              62

Thanks,
Rohan

________________________________
From: "Rohan Panwar" <[email-masked]>
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>
Cc: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Thursday, March 23, 2023 1:50:59 PM
Subject: WT Productivity - 22nd March

Hi All,

Given below is the WT UAE and Tagging Productivity for Yesterday.

  1.  Reena Kumari & Ziena  had the highest Productivity in WT UAE.  Md. Elbadri had the lowest productivity.
  2.  Yahya Md. & Aseel Qiad had the highest productivity in tagging and rest all didn't meet their target.

Note :- Md. Murshed & Md. Tawfik were on night shift.

22-Mar-23       Tickets WA      Follow up       Productivity    First Response SLA(Ticket )     Resolution SLA(Ticket)  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Mohd. Elbadri   40      37              77      95%     90%     17:00:05        01:00   12:00   8
Mohammed Bahashwan      37      57              94      100%    100%    5:45:25 02:00   14:00   7
Hamza Nomani    52      35              87      100%    83%     8:21:49 02:00   14:00   7
Ziena Saeed     112     63              175     100%    85%     3:00:26 02:00   15:00   7
Reena Kumari    323     36              359     100%    70%     18:32:04        03:00   20:00   9
Mais Hasan      15      74              89      0%      0%              01:00   09:00   6
Abdulqader Ahmed        14      88              102     0%      0%              01:00   11:00   7
Mohammad Khalid 45      37              82      100%    100%    16:58:36        01:00   15:00   8
Mazen Mohd.     27      72              99      100%    94%     6:22:02
Mohammed Murshed        27      46              73      100%    67%     17:30:29        02:00   11:00   6
Mohammad Tawfik         51              51      0%