Subject: WT Productivity - 12th March
From: Rohan Panwar <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 13 Apr 2023 02:41:26 -0700 (MST)

Hi All, 

Given below is the WT UAE and Tagging Productivity for Yesterday. 

    1. MD. Tawfik had the highest Productivity in WT UAE. Aparna sharma had the lowest productivity. 
    2. Safa Mursel had the highest productivity in tagging, Zaid had the Lowest productivity. 

Note :- Ibrahim rayia was on night shift & also work on WT KSA last night. 

12-Apr-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Ziena Saeed 	33 	98 		131 	57% 	100% 	13:06:29 	01:00 	14:00 	7 
Reena Kumari 	25 	68 		93 	100% 	77% 	17:51:26 	02:00 	14:00 	7 
Mais Hasan 	42 	85 		127 	76% 	100% 	21:17:50 	01:00 	09:00 	7 
Abdulqader Ahmed 	18 	119 		137 	0% 	0% 	113:32:17 	01:00 	11:00 	6 
Mohammad Khalid 	15 	105 	1 	121 	0% 	0% 		01:00 	15:00 	6 
Mazen Mohd. 	9 	114 		123 	0% 	0% 	04:07:58 	00:00 	00:00 	
Mohammad Tawfik 		157 		157 	0% 	0% 	03:28:47 	00:00 	00:00 	
Ibrahim Rayia 	13 	5 		18 	18% 	100% 	05:28:25 	03:00 	27:00 	8 
Samradh Chauhan 	25 	55 		80 	94% 	77% 	03:52:36 	01:00 	18:00 	9 
Prachi Sharma 	81 	5 		86 	66% 	69% 	10:56:45 	01:00 	15:00 	9 
Aparna Sharma 	61 			61 	87% 	100% 	06:34:28 	00:00 	00:00 	
Yashi Gupta 	68 			68 	82% 	100% 	10:00:54 	00:00 	00:00 	
Gourav Kanchan 	48 			48 	100% 	100% 	04:19:33 	00:00 	00:00 	
Ali Atef 	68 		4 	72 	49% 	84% 	07:14:45 	00:00 	00:00 	
Maram Said 	81 			81 	89% 	100% 		00:00 	00:00 	
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 										
Zeina Sheban 	146 		146 							
Marah Bishany 	123 		123 							
Zaid Ahmad 	109 		109 							
Leen Fandi 										
Safa Mursel 	150 		150 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, March 31, 2023 2:51:39 PM 
Subject: WT Productivity - 30th March 

Hi All, 

Given below is the WT UAE and Tagging Productivity for Yesterday. 

    1. Ziena Saeed had the highest Productivity in WT UAE. 
    2. In tagging nobody met their target. 
30-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohammed Bahashwan 	11 	83 		94 	100% 	80% 	17:48:18 	02:00 	14:00 	6 
Hamza Nomani 	31 	51 		82 	88% 	100% 	12:46:43 	01:00 	08:00 	6 
Ziena Saeed 	17 	102 		119 	100% 	67% 	7:09:15 	01:00 	13:00 	7 
Reena Kumari 	58 	34 		92 	100% 	67% 	11:34:58 	02:00 	15:00 	8 
Mais Hasan 	19 	78 		97 	100% 	0% 	4:20:25 	01:00 	09:00 	6 
Abdulqader Ahmed 	29 	63 		92 	100% 	75% 		01:00 	11:00 	6 
Mohammad Khalid 	46 	49 		95 	100% 	90% 	7:01:02 	01:00 	14:00 	8 
Mazen Mohd. 	16 	87 		103 	82% 	100% 	9:09:11 			
Mohammed Murshed 	35 	57 		92 	60% 	100% 	8:32:34 	01:00 	08:00 	5 
Mohammad Tawfik 	5 	80 		85 	0% 	0% 				
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	124 		124 							
Anas Saeed 	86 	8 	94 							
Aseel Qiad 	114 		114 							
Zeina Sheban 	103 		103 							
Marah Bishany 										
Zaid Ahmad 	47 	70 	117 							
Leen Fandi 	59 		59 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, March 30, 2023 1:26:38 PM 
Subject: WT Productivity - 29th March 

Hi All, 

Given below is the WT UAE and Tagging Productivity for Yesterday. 

    1. Mais hasan had the highest Productivity in WT UAE. Md. Tawfik had the lowest productivity. 
    2. Aseel Qiad had the highest productivity in tagging, Leen had the Lowest productivity. 

Note :- Md. Tawfik was on night shift. 

29-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohammed Bahashwan 	21 	65 		86 	100% 	57% 	6:25:31 	03:00 	17:00 	6 
Hamza Nomani 	36 	60 		96 	95% 	67% 	9:11:10 	02:00 	11:00 	6 
Ziena Saeed 	24 	76 		100 	0% 	100% 	23:42:15 	01:00 	16:00 	8 
Reena Kumari 	49 	38 		87 	100% 	58% 	9:30:56 	02:00 	17:00 	9 
Mais Hasan 	19 	100 		119 	0% 	0% 		01:00 	09:00 	6 
Abdulqader Ahmed 					0% 	0% 				
Mohammad Khalid 	9 	77 		86 	100% 	86% 	1:53:17 	01:00 	14:00 	8 
Mazen Mohd. 	15 	95 		110 	100% 	100% 	5:28:39 			
Mohammed Murshed 	21 	69 		90 	100% 	100% 	6:53:43 	01:00 	08:00 	5 
Mohammad Tawfik 	3 	49 		52 	0% 	0% 				
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	145 		145 							
Anas Saeed 	120 	21 	141 							
Aseel Qiad 	103 	46 	149 							
Zeina Sheban 	91 	32 	123 							
Marah Bishany 	48 	44 	92 							
Zaid Ahmad 	50 	68 	118 							
Leen Fandi 	68 		68 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, March 29, 2023 12:16:43 PM 
Subject: WT Productivity - 28th March 

Hi All, 

Given below is the WT UAE and Tagging Productivity for Yesterday. 

    1. Mais hasan had the highest Productivity in WT UAE. Hamza nomani had the lowest productivity. 
    2. Yahya Md. & Anas Saeed had the highest productivity in tagging, Marah Bishany had the Lowest productivity. 
28-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 					0% 	100% 				
Mohammed Bahashwan 	34 	63 	4 	101 	92% 	100% 	15:14:01 	04:00 	17:00 	
Hamza Nomani 	20 	35 	24 	79 	100% 	100% 	15:12:54 	01:00 	07:00 	
Ziena Saeed 	25 	59 	4 	88 	0% 	38% 		02:00 	14:00 	
Reena Kumari 	64 	32 	7 	103 	100% 	78% 	11:30:09 	01:00 	12:00 	
Mais Hasan 	20 	97 	8 	125 	0% 	0% 		01:00 	08:00 	
Abdulqader Ahmed 	22 	73 		95 	0% 	50% 		01:00 	10:00 	
Mohammad Khalid 	38 	50 	4 	92 	100% 	75% 	21:35:38 	01:00 	13:00 	
Mazen Mohd. 	11 	107 	1 	119 	100% 	100% 	4:32:22 			
Mohammed Murshed 	34 	70 		104 	100% 	100% 		02:00 	10:00 	
Mohammad Tawfik 					0% 	100% 				
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	163 		163 							
Anas Saeed 	146 	16 	162 							
Aseel Qiad 	75 	63 	138 							
Zeina Sheban 	122 	23 	145 							
Marah Bishany 	24 	42 	66 							
Zaid Ahmad 	38 	62 	100 							
Leen Fandi 	94 		94 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, March 28, 2023 1:30:16 PM 
Subject: WT Productivity - 27th March 

Hi All, 

Given below is the WT UAE and Tagging Productivity for Yesterday. 

    1. MD. Bahashwan had the highest Productivity in WT UAE. Mazen, Mursheed & Tawfik had the lowest productivity. 
    2. In tagging nobody met their target. 

Note : Mazen, Mursheed & Tawfik were on night Shift. 

27-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	65 	19 		84 	97% 	95% 	19:29:57 	01:00 	13:00 	9 
Mohammed Bahashwan 	26 	70 		96 	77% 	67% 	4:52:36 	03:00 	14:00 	6 
Hamza Nomani 					0% 	100% 				
Ziena Saeed 	31 	64 		95 	0% 	92% 	20:09:43 	02:00 	14:00 	7 
Reena Kumari 	68 	27 		95 	100% 	66% 	23:29:38 	02:00 	15:00 	8 
Mais Hasan 	20 	73 		93 	0% 	50% 		01:00 	07:00 	6 
Abdulqader Ahmed 	16 	64 		80 	0% 	71% 		01:00 	10:00 	7 
Mohammad Khalid 	34 	46 		80 	100% 	40% 		01:00 	16:00 	8 
Mazen Mohd. 		50 		50 	0% 	0% 				
Mohammed Murshed 	12 	49 		61 	100% 	100% 	8:29:59 	02:00 	09:00 	6 
Mohammad Tawfik 	1 	59 		60 	100% 	0% 	8:19:32 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	108 		108 							
Anas Saeed 	119 		119 							
Aseel Qiad 	70 	11 	81 							
Zeina Sheban 	133 		133 							
Marah Bishany 	34 		34 							
Zaid Ahmad 										
Leen Fandi 										

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, March 27, 2023 2:29:45 PM 
Subject: WT Productivity - 26th March 

Hi All, 

Given below is the WT UAE and Tagging Productivity for Yesterday. 

    1. MD. Bahashwan had the highest Productivity in WT UAE. Md. Elbadri had the lowest productivity. 
    2. Zeina Sheban had the highest Productivity In tagging & Rest all didn't meet their target. 
26-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	19 	41 		60 	100% 	82% 	10:12:42 	01:00 	15:00 	9 
Mohammed Bahashwan 	55 	57 		112 	79% 	69% 	11:52:58 	03:00 	11:00 	5 
Hamza Nomani 	35 	39 		74 	100% 	100% 	6:26:03 	01:00 	09:00 	6 
Ziena Saeed 	26 	76 		102 	100% 	89% 	23:10:48 	01:00 	14:00 	7 
Reena Kumari 					0% 	93% 				
Mais Hasan 					0% 	100% 				
Abdulqader Ahmed 	13 	75 		88 	0% 	100% 		01:00 	10:00 	7 
Mohammad Khalid 	48 	39 		87 	100% 	70% 	18:16:50 	01:00 	09:00 	7 
Mazen Mohd. 					0% 	0% 				
Mohammed Murshed 	42 	50 		92 	100% 	75% 	11:15:52 	02:00 	12:00 	6 
Mohammad Tawfik 	8 	75 		83 	100% 	100% 	6:39:54 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	119 		119 							
Anas Saeed 										
Aseel Qiad 	109 	27 	136 							
Zeina Sheban 	107 	34 	141 							
Marah Bishany 	70 		70 							
Zaid Ahmad 										
Leen Fandi 	86 	3 	89 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, March 24, 2023 1:25:59 PM 
Subject: WT Productivity - 23rd March 

Hi All, 

Given below is the WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena had the highest Productivity in WT UAE. Md. Murshed had the lowest productivity. 
    2. In tagging nobody met their target. 

Note : Md. Murshed & Md. Tawfik were on Night shift. 

23-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	55 	27 		82 	95% 	100% 	9:13:21 	01:00 	11:00 	6 
Mohammed Bahashwan 	3 	67 		70 	0% 	100% 		02:00 	11:00 	6 
Hamza Nomani 	20 	69 		89 	75% 	94% 	7:22:00 	02:00 	11:00 	6 
Ziena Saeed 	77 	48 		125 	100% 	89% 	3:38:52 	01:00 	13:00 	7 
Reena Kumari 	279 	9 		288 	98% 	75% 	11:52:56 	02:00 	16:00 	8 
Mais Hasan 	40 	81 		121 	0% 	70% 	20:00:29 	01:00 	09:00 	7 
Abdulqader Ahmed 	8 	65 		73 	0% 	0% 		01:00 	09:00 	6 
Mohammad Khalid 	44 	39 		83 	100% 	40% 		01:00 	14:00 	9 
Mazen Mohd. 	34 	78 		112 	100% 	100% 	5:03:33 			
Mohammed Murshed 	7 	6 		13 	0% 	67% 	20:46:00 	01:00 	09:00 	6 
Mohammad Tawfik 	7 	65 		72 	0% 	0% 				
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	107 		107 							
Anas Saeed 	55 	26 	81 							
Aseel Qiad 	77 		77 							
Zeina Sheban 	123 	10 	133 							
Marah Bishany 										
Zaid Ahmad 	62 	74 	136 							
Leen Fandi 	62 		62 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, March 23, 2023 1:50:59 PM 
Subject: WT Productivity - 22nd March 

Hi All, 

Given below is the WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena had the highest Productivity in WT UAE. Md. Elbadri had the lowest productivity. 
    2. Yahya Md. & Aseel Qiad had the highest productivity in tagging and rest all didn't meet their target. 

Note :- Md. Murshed & Md. Tawfik were on night shift. 

22-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	40 	37 		77 	95% 	90% 	17:00:05 	01:00 	12:00 	8 
Mohammed Bahashwan 	37 	57 		94 	100% 	100% 	5:45:25 	02:00 	14:00 	7 
Hamza Nomani 	52 	35 		87 	100% 	83% 	8:21:49 	02:00 	14:00 	7 
Ziena Saeed 	112 	63 		175 	100% 	85% 	3:00:26 	02:00 	15:00 	7 
Reena Kumari 	323 	36 		359 	100% 	70% 	18:32:04 	03:00 	20:00 	9 
Mais Hasan 	15 	74 		89 	0% 	0% 		01:00 	09:00 	6 
Abdulqader Ahmed 	14 	88 		102 	0% 	0% 		01:00 	11:00 	7 
Mohammad Khalid 	45 	37 		82 	100% 	100% 	16:58:36 	01:00 	15:00 	8 
Mazen Mohd. 	27 	72 		99 	100% 	94% 	6:22:02 			
Mohammed Murshed 	27 	46 		73 	100% 	67% 	17:30:29 	02:00 	11:00 	6 
Mohammad Tawfik 		51 		51 	0%