Subject: Call back request - 8425733414
From: Nikhil Bishnoi <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 12 Apr 2023 02:06:34 -0700 (MST)

Hi Team, 

The customer has asked us to amend the mobile number and the same was escalated to the courier. Still the cx is complaining that the order was not delivered to her and no one contacted her on the updated number. 

The customer is irate and asking for an immediate call back request. 

The customer mobile number is 55870034. Customer Name: Sara Alrefai 

We have shared the POD as well with the cx, but still the cx is denying receiving the shipment. 

Kindly arrange a call back at the earliest. 

Regards, 
Nikhil.